External: Contracted sales agents

Internal: Direct sales personnel, Marketing, Sales Administration, Customer Service, Quality Assurance, Professional Education, Human Resources, and Medacta International Personnel.

E. Principal Duties

• Lead and manage customer service team. Establish benchmarks for performance.

• New hire onboarding and MyOps training.

• Build strong relationships and interact effectively with sales agents and hospitals with a sense of urgency and care.

• Ensure all pricing is accurate in the system.

• Follow documented procedures for all activities related to the Medacta USA’s Quality System. Additionally, create new documented processes to drive predictability.

• Interface and collaborate routinely with Logistics and Customer Service personnel at Medacta International in Switzerland.

• Proactively review business processes to identify gaps to prevent service disruptions to our customers.

• Work directly with senior management to rectify any identified issues and report as required.

• Ensure Medacta International policies are met at all times.

• Charge back agents for expedited shipping of restock.

• Train Customer Service team to become account managers.

F. Occasional Duties

Reporting and updates to management, Domestic and International Company Meetings, and other duties may be assigned at Medacta USA’s discretion.

G: Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.