**Cloud Support Specialist**

at Maven Wave Chicago **Who We Are!**

At Maven Wave, an Atos Company, we are committed to hiring the industrys top talent. Each employee is hand-picked not only for their skills, but for their personality and broad expertise. We are looking for this rare combination of talent that sets us apart in the industry.

Maven Wave helps leading companies make the shift to digital and shorten the fuse to innovation. We combine the expertise of top-tier consulting with the agility of a cutting-edge technology firm. This multidisciplinary blend of skills allows us to create unique digital advantages for our clients. Maven Waves digital solutions are agile, mobile, rooted in analytics, and built in the cloud.

**The Role:**

Our Cloud Support Engineers are passionate about keeping mission critical cloud systems operating at peak efficiency. They embody this by emphasizing rigorous process and clear, concise communications. They create successful outcomes by responding quickly to incidents and alerts, and collaborating with clients and colleagues to solve them quickly.

Ideally, youre someone who knows the basics of Cloud and IT Operations, but wants to grow those skills by solving real-world operational problems. You have worked with clients and users in business critical environments. You love to share your passion with others and exhibit good judgment in selecting the right opportunities to do so. You dont just want to be part of an industry movement; you want to be leading it. If this sounds like you, wed love to speak with you.

**Your Life As A Maven**:

* Using ITSM/Ticketing Systems to document issues and communicate with internal and external stakeholders.

* Using Monitoring systems, cloud consoles and other tools to assess the scope and scale of issues.

* Coordinating troubleshooting and incident resolution efforts and escalating issues as needed.

* Monitoring and responding to observability data (logs, metrics and alerts) and taking appropriate action when Service Level Indicators are exceeded.

* Working within ITSM systems and processes to manage incidents, changes, and requests.

**Your Expertise:**

* Experience as a Help Desk / Service Desk Technician with functional understanding of IT infrastructure components (compute, storage, networking) and cloud infrastructure.

* Experience with Ticketing Systems (ServiceNow, Cherwell, Remedy, Zendesk, Salesforce etc).

* Practice in working in distributed and international teams, overcoming language and communications barriers.

* Hands-on experience supporting cloud solutions on Google(Google Workspace, GSuite), AWS and/or Azure.

* Bachelors degree in Computer Science, Engineering or a related field or 1-3 years of relevant experience.

* Strong Hands-on experience in GSuite Administration is preferred.

* Hardware/Software support experience is preferred.

* Excellent troubleshooting and communication skills are preferred.

**Your X-Factor:**

* Aptitude - You have an innate capacity to transition from project to project without skipping a beat.

* Communication - You have strong communication skills for coordination across projects and teams.

* Impact - You are a critical problem solver with an emphasis on creativity and innovation.

* Passion - You have the drive to succeed paired with a continuous hunger to learn.

* Leadership - You are trusted, empathetic, accountable, and empower others around you.

**Why Were Proud To Be Mavens!**

* Google Cloud North America Services Partner of the Year 2019, 2018, 2017

* #21 Best Workplaces in Chicago, FORTUNE

* Great Place To Work Certification, *Great Place to Work*

* Fast Fifty, *Crain's Chicago Business*

* 101 Best and Brightest Companies to Work For, *National Association for Business Resources (NABR)*

* Top Google Cloud Partner, *Clutch*

* Top IT Services Companies, *Clutch*

* Fastest Growing Consulting Firms in North Ame *rica (#11, #37)* , *Consulting Magazine*

* Google Global Rising Star Partner of the Year

* Life of a

* Check out the CloudCare

* See what has to say

* Real Customer

* Learn More about

Present Compensation *

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