14 Customer Service Associate Jobs in Evanston, IL
McGaw YMCA is Hiring a Customer Service Associate Near Evanston, IL
The Customer Service Associate works to serve the needs of all our members. This Associate is responsible for phone management, greeting parents and monitoring building security measures to ensure excellent service for our current and potential families. They provide assistance to the Admissions team in handling the daily operations of the Children’s Center, including Children’s Files, data entry, paperwork support, registration assistance, and other tasks as assigned by their supervisor. The Customer Service Associate reports to the Admissions Manager and is a member of the Admissions staff team. This position calls for a strong commitment to the YMCA movement and the Mission of the McGaw YMCA. Candidates must share our commitment to diversity, have demonstrated their commitment in their professional lives, and will help lead our on-going Diversity Initiative efforts.
ESSENTIAL FUNCTIONS:
- Maintains positive relationships with other staff, children and parents
- Participates in all required trainings including on-line and in person prerequisites, staff training week, and in-services
- Follows YMCA policies and procedures, including those related to cash handling and document care, safety, cleanliness, medical situations, child abuse prevention and emergencies
- Maintains program site and equipment
- Maintains required program records
- Works as a team and with Admissions Manager to achieve goals of the department
Experience/Education/Certification Requirements/Requisite Computer Skills
- A high school diploma and at least 2 years of college credit preferred.
- Experience in customer service required.
- Positive attitude and great communication skills
- Knowledge of office equipment such as fax machine, multi-line telephone, and copy machine is important.
- Proficient computer skills including experience using Microsoft Word, Excel, PowerPoint & Outlook
- Must be organized, detail oriented, and able to multi-task and perform administrative and clerical tasks.
- Previous experience with diverse populations preferred.
Job Type: Part-time
Pay: $14.35 - $16.00 per hour
Shift:
- 4 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work Location: In person
Job Summary
Part Time
Preschool & Daycare
$38k-48k (estimate)
07/16/2023
08/22/2024
mcgawymca.org
MARKHAM, IL
200 - 500
1885
CYNTHIA HOFFMAN
$10M - $50M
Preschool & Daycare
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About McGaw YMCA
The McGaw YMCA is a charitable non-profit organization that has promoted growth in spirit, mind, and body for all since 1885. We support approximately 20,000 members and program participants by focusing on three core areas: Youth Development, Health Living, and Social Responsibility. Our main facility supports health via two pools, the latest exercise equipment, 100 group exercise classes, and more. It also includes the Mens Residence, which provides affordable rental housing and supportive services. The McGaw YMCA provides countless ways to support the community through volunteer opportunitie...s. We are an inclusive organization and welcome all without discrimination to race, ethnicity, religion, age, abilities, sexual orientation or income. The McGaw YMCA particularly focuses on children and youth: - From infants to elementary school students, The Childrens Center serves 1,000 children annually with high-quality child care, pre-school, after-school, and summer and holiday camps; - Y Readers and Power Scholars is our free literacy, STEAM, and enrichment summer program designed to reverse summer learning loss for rising 1st, 2nd, and 3rd grade students; - Project SOAR, one of our longest and consistently successful youth programs, matches youth ages 9-14 with adult mentors creating life-changing relationships; - MetaMedia is our free digital media and technology center exclusively for middle-school youth with a focus on STEAM; - For struggling high school students, Y Achievers boosts confidence by providing academic support, mentoring, career exploration, and college tours - For youth of all ages, Camp Echo is our incredibly popular residence camp located in Michigan that creates more confident and caring young people. McGaw YMCA employees grow and thrive as well, knowing that their work positively affects the lives of people in their own community. Visit our career page here: http://www.mcgawymca.org/about-our-y/careers/
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The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
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Ability to professionally attend to the needs of customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
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Ensure all customer problems are resolved quickly to the satisfaction of the customer.
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Ensure confidentiality of customer data and careful handling of documents media packages.
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Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.
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Measure and analyze customer feedback.
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Step 3: View the best colleges and universities for Customer Service Associate.
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