Overview

Mayer Brown LLP is a leading global law firm with offices in 27 key business centers across the Americas, Asia, Europe and the Middle East. We are a collegial, collaborative, and diverse firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential.

If you enjoy working with team members whose defining characteristics are achievement, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our Washington D.C. office as an Audio Visual Technician.

The Audio Visual Technician works with the assistance of the Deskside Support Team with day-to-day operational supervision from the IT Office Manager and is responsible for providing the operational support of the conference rooms and its VC peripherals as well as providing back-up support and training to the Deskside Support Team, where applicable.

Responsibilities

Essential Functions: 

• Provides set-up and support of Audio Visual and loaner computers and client laptops within conference rooms and visiting attorney offices.
• Works with the business service teams to assist with the planning, coordination and execution of large events.
• Provides technical support for conference rooms at multiple local locations including sound equipment, teleconferencing, video conferencing and other audio visual support as appropriate.
• Monitors video calls for length of meeting, when required, and gives immediate response to connectivity or participant needs.
• Provides hands-on and remote support/troubleshooting integrated video and audio conferencing equipment in conference rooms and mobile environments.
• Gathers information on upcoming video conference prior to start of video conference call.
• Interacts, schedules and works with Audio Visual contractors to troubleshoot and resolve any/all Audio Visual issues.
• Responsible for troubleshooting and maintaining firm standard PCs specifically as it pertains to Audio Visual equipment. Assist with installation and removal of software applications that are Audio Visual related.
• Document and share Audio Visual expertise with departmental colleagues.
• Creates Service Desk tickets with all necessary detail especially if being passed on to other support teams and timely follow-up to all assigned Service Desk tickets.
• Provides recording services for meetings and presentations.
• Interacts directly with users to provide remote – phone based/web based, and or in-room support/troubleshooting for real time and scheduled videoconferences, as well as effective and timely remedy based trouble call management and escalations.
• Maintains inventory of all audio and video equipment and provides maintenance as needed.
• Utilizes Firm ticket tracking system (ServiceNow) for all setups and incidents related to Service Desk requests
• Assists Desk Side support when available, where applicable.
• Provides on-going training to local IT staff to maintain a high level of knowledge and appropriate backup support
• Performs other duties as assigned or required to meet Firm goals and objectives

Qualifications

Education/Training/Certifications:

• Bachelor’s degree in a related field. An equivalent combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job

Professional Experience: 

• Minimum of two years of related work in a professional environment required
• Proven track record delivering professional AV/VC solutions either to the industry itself or in a professional services environment required

Technical Skills: 

• Proficiency in Microsoft Office products, required
• Comprehensive technical understanding of all AV/VC technologies, specifically: Cisco Video Conferencing systems, Control Hub, Webex, Teams and Zoom
• Ability to troubleshoot complex technical issues
• An in-depth knowledge of audio and sound desk related equipment for the production of live/recorded events
• Understanding of network protocols including H.323, SIP, E.164 and QoS

Performance Traits:

• Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors
• Ability to work in a diverse team environment and effectively support the demanding needs of the Firm
• Ability to work under pressure, meet deadlines with shifting priorities
• Must be a self-starter with a high level of initiative
• Strong customer service skills, able to anticipate needs
• Strong attention to detail, organizational skills and the ability to handle multiple requests
• Maintains confidentiality and exercises discretion
• Exercises solid strategic thinking and problem-solving skills
• Familiarity with basic network related terminology (e.g. hub, switch, jacks, etc.). Familiarity with diagnosing/resolving basic network related issues and with layout of a typical LAN closet
• Flexible for overtime with short notice

Physical Requirements:

• May require occasional lifting of up to 20 lbs.
• May require travel to other offices as needed

The above is a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.

The Firm may modify and amend this job description at any time at its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.

We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401 (k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.