Responsibilities :

• Investigates and resolves any customer issues (. delayed backorders) & performs root cause analysis to make improvements with cross-functional teams.
• Leads, trains, and develops a team of high-performing Customer Service Representatives by holding meetings to discuss priority orders, team goals, training and new company information.
• Builds strong relationships with customers and actively solicits feedback about company performance, forecasts, and business trends;

troubleshoots supplier / customer satisfaction ratings.

• Reviews, analyzes and executes replenishment planning for assigned product categories; manages purchase orders to support inventory plan & expedites orders based on customer demands / forecasts.
• Supports inventory strategies and policies by maintaining and auditing system data for assigned product lines . customer product and pallet return process, customer credits and short pays.
• Provides input to operations team to help facilitate production and shipping schedules to meet requirements. Communicates changes that may negatively impact customers to sales / plant leadership.
• Reduces slow-moving inventory (SLOB) by determining the supplies and materials needed for customer orders and manages process of expediting sales orders into shipments during incentive programs.
• Analyzes ordering patterns and sales data to aid in production and sales forecasting, communicates to plant leadership as necessary.
• Performs other duties as assigned.

Requirements :

• Bachelor’s Degree and 3-5 years of experience preferably in a similar or related field.
• Experience exceeding 5 years in a customer service leadership role will be considered in lieu of a degree.
• Previous customer service leadership experience with proven growth and demonstrated success
• Manufacturing experience strongly preferred
• B2B experience / Account management required
• Intermediate Excel skills pivot tables, VLOOKUPs, data visualization
• SAP preferred but demonstrated competency in other ERP systems will be considered
• Entrepreneurial / self-starter someone who can step in and drive efficiency and process improvement across the order management process
• Experience with lean manufacturing practices, AR / AP accounting, forecasting, and sales order processes
• Exceptional customer service skills in handling issues in both the interest of the customer and Mauser

INDDAYTON

Last updated : 2024-04-30