SUMMARY

Provides a high level of support services on technical, audio-visual, library and assessment issues to students, faculty, staff and community patrons.
DUTIES AND RESPONSIBILITIES

Duties and responsibilities include, but are not limited to:

• Assists with college-wide user logon support and print management.
• Acts as the initial point of contact in the response and troubleshooting for hardware and software problems.
• Responds to faculty and staff needs for operational issues and provides assistance with operating equipment.
• Provides technical expertise for special events: planning, set up, troubleshooting, and teardown.
• Performs campus repairs, preventative maintenance and functionality testing of ATCs, computer labs, and all classroom equipment.
• Provides training workshops to students, faculty and staff on the varying technologies at the site.
• Provides reimaging and testing of the academic image for classrooms, labs, libraries and assessment centers.
• Administers College placement, student makeup exams and finals, and distance learning exams.
• Administers other institutional exams such as new employee skill assessment exams, ACT Center Examinations, and distance learning exams for other higher education institutions.
• Administers ACT Center Examinations and maintains testing schedule.
• Inputs ACT placement and Compass placement scores into Banner.
• Schedules tutoring, testing, and proctoring appointments.
• Assists with procedures and technology changes involved with Tutoring and Access Services functions.
• Serves as the staff for library circulation desk functions, the safe-keeping and repository of library reserves and materials, OhioLink orders and site library holdings.
• Participates in the efficient and accurate operation of the Technology Learning Center, Learning Resources Center, Library Circulation, and Assessment processes, procedures and equipment.
• Maintains accurate and complete records of the TLC, Library, LRC and Assessment departmental services.
• Anticipates and meets all customer needs accurately, professionally, and with a commitment to customer satisfaction. Monitors patrons and provides routine information and directs callers/visitors to appropriate personnel and/or departments for assistance. 
• Functionally supervises work study and part time employees within the business unit.
• Performs other related duties within the job grade and job classification as assigned.