Job description

*** We are looking to fill positions in both the McMurray and Mt.Lebanon locations***

THIS IS A SALES POSITION.

· Providing excellent service to members/guests by answering phone calls, checking members in and out for appointments, setting appointments, greeting members/guests upon arrival and selling and renewing memberships, calling inactive members to invite them to book an appointment, log and relay member concerns to manager, or assistant manager, or shift manager.

· Assist in maintaining professional, clean, and organized front desk and reception area. (cleaning check list, and daily check list)

· Knowing and following clinic daily procedures such as daily check list, and opening and closing procedures.

· Understands and applies strategic sales offerings (dues/cash, auto renewable, etc.) Closes at a 20% or grater in membership sales OR a minimum of 15% closing or an improvement plan will be implemented.

· Assist in administrative task including but not limited to filing and member folder maintenance, and data entry of client records and surveys.

· Assist in maintaining cleanliness of therapy rooms, common areas and storage room. Assist in stocking linen shelves and replacing full linen bags; assist with checking lotion supplies and assists with informing the correct persons when inventory is low or needed.

· Other duties as assigned by clinic manager. Suspend calls, EFT calls or any other calls to guest/members as determined by management.

· Must be customer service oriented and able to interact professionally with members/guest, prospective clients, vendors, and clinic management.

· Must have good communication skills in order to effectively communicate with members/guest on membership benefits and clinic policies and procedures as well as corporate policies and procedures.

· Must be able to prioritize and perform multiple task.

· Must work cohesively with others in a fun and fast paced environment.

· Must be able to work flexible days and hours. Weekends are a must.

· General knowledge of services and modalities offered by Massage Envy Spa. Understands and believes in the healing benefits of massage therapy and body work.

· Satisfactory results of background and reference check is a condition of employment in this position.

Physical Demands

· Must be able to interact and communicate effectively with members/ guest, co-workers, clinic management, and vendors.

· Must be able to use office equipment including but not limited to, telephones, computers, fax and copier machines.

· Reasonable accommodations are available to individuals with disabilities, upon request, as required by law.

· Able to work flexible days and hours.

· Regularly at work on time, as scheduled, and in ME dress code.

· Must be able to lift 50-70 lbs when taking out linen bags.

Communications and Personal Interactions

· Must be customer service oriented.

· Must communicate effectively (orally and written) and in a courteous and professional manner on a regular basis with members, guests, co-workers, management and vendors.

· Follows management policies, procedures and directions as well as those from corporate ME.

· Accepts constructive criticism in a positive manner and uses it as a learning tool.

• · Must know to whom and when to bring items of attention to the management team such as clinic manager, shift or assistant manager, lead therapist, lead esthetician.'

Job Types: Full-time, Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 10 – 25 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person