If you love animals and enjoy working around them, we are looking for a Retail Sales Representative to provide excellent customer service and meet sales quotas for our business. Candidates with strong communication skills who can make customers feel welcome in our store will stand out. Experience handling dogs and cats and familiarity with pet products will also make candidates stand out. Other duties include scheduling grooming appointments, assisting the owner, creating signs and filing. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues will make you successful in this role. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities

• Greet and direct customers
• Taking pets from the grooming area to their owners
• Provide accurate information (e.g. product features, pricing and after-sales services)
• Answer customers’ questions about specific products/services
• Conduct price and feature comparisons to facilitate purchasing
• Cross-sell products
• Ensure racks are fully stocked
• Answer phone calls and book grooming appointments.
• Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
• Inform customers about discounts and special offers
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services

Skills

• Proven work experience as a Retail Sales Representative, Sales Associate or similar role
• Familiarity with handling pets
• Understanding of the retail sales process
• Familiarity with consumer behavior principles
• Knowledge of inventory stocking procedures
• Basic math skills
• Some computer skills
• Track record of achieving sales quotas
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments
• Flexibility to work different days periodically.
• High school

Work Remotely

• No

Job Types: Full-time, Part-time

Pay: $8.50 - $10.00 per hour

Expected hours: No less than 20 per week

Benefits:

• Employee discount

Shift:

• Day shift

Weekly day range:

• Every weekend

Application Question(s):

• How much knowledge do you have regarding pets, dog breeds and pet products?

Education:

• High school or equivalent (Preferred)

Experience:

• Retail sales: 1 year (Preferred)

Ability to Relocate:

• Pittsburgh, PA: Relocate before starting work (Required)

Work Location: In person