Company Overview

MasonHub, Inc. is an innovative new provider of fulfillment technology and services founded in 2018 in Los Angeles. With an experienced management and technical team that understands the unique requirements of omnichannel fulfillment, our goal is to modernize the $100 billion 3PL industry with cutting-edge technology and unmatched hands-on service. MasonHub is backed by Canvas Ventures.

We built MasonHub from the ground up to support and scale with rising, omnichannel brands that prioritize the customer experience. Rather than force retailers to adapt to outmoded and inefficient software, MasonHub is uniquely engineered to optimize inventory management and shipping. Our clients include disruptive activewear retailer Carbon38, luxury size-inclusive ecommerce destination 11 Honoré, and health and wellness brand Vegamour.

Job Summary

MasonHub is redefining and powering the future of omnichannel fulfillment. Our vision attracts top brands who want to scale quickly, minimize their technical debt and dependencies, and work with a trusted team who understands their needs so they can focus on growing their revenue. This is a pivotal moment for an experienced Product Manager to join a team that is unlocking the next level of opportunity for brands selling directly to customers and retail partners.

As Product Manager, you will deliver on our vision by owning and driving new product experiences and integrations that create customers for life and maximize unit economics and growth. You will work with engineering to take products through the entire product development lifecycle, prioritize backlogs, and solve complex challenges without sacrificing customer experience. You will partner closely with clients to understand their needs and research market opportunities that will help guide our vision and roadmap. And you will be a go-to product and technical expert who fully understands how clients can leverage MasonHub’s products and services to meet their goals.

This position will report to the Head of Product. MasonHub is a fully distributed remote team.

Responsibilities and Duties

• Requirements and Strategy: Drive the product development requirements for transitioning proof-of-concept products and integrations to realized production features that grow top-line revenue and maximize unit economics.
• Research and Understand: Conduct market research and engage with clients to understand needs and opportunities for new products, services, and integrations that will create customers for life and differentiate us from competitors.
• Own Product Testing: Develop and run end-to-end testing for new product releases and data integrations.
• Evaluate Partnerships: Work with business development and sales to build partnerships with respected and well-known operations and logistics companies.
• Go-to Product Technical Expert: Troubleshoot production-escalation issues with your strong software and technical skills. Plus, train internal and external customers on new products and integrations.
• Thrive Virtually: We are a distributed product and engineering team by design and our clients are based globally. A successful team member will thrive in a collaborative, but distributed, work environment. They are as comfortable expressing their ideas over a video call as they are in person and they are intrinsically motivated to do their best work.

Qualifications and Skills

• 5 years of experience as Product Manager responsible for owning and driving KPIs, ideally at a high-growth SaaS, ecommerce, or operations company.
• A passion for solving complex problems with technology and a knack for evaluating and making build-vs-buy decisions.
• Exceptional ability to drive key business objectives with data-driven, fact-based insights that lead to well-informed strategic plans, quick decision making and impactful outcomes.
• Exceptional communication and presentation skills with a track record for delivering clear executive-level and client-facing content that makes complex systems accessible and understandable.
• History of improving processes, systems, and tools that improve revenue, customer experiences, and/or cross-team performance.
• Outstanding organizational and prioritization skills, with the ability to manage multiple projects at various stages in a fast-paced environment and consistently deliver on key milestones.
• Experienced and well-versed in omni-channel commerce, fulfillment, logistics, and operations.
• A Bachelor’s degree from an accredited university.

Benefits

• Equity in a fast growing start-up
• Competitive salary
• Medical, vision, dental benefits
• A remote first and modern distributed engineering team