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Description
JOB SUMMARY :
Responsible for the daily administration of the customer care functions and all department activity relating to order processing, quoting, and warranty administration.
Supervise a team of Customer Service Representatives to ensure smooth and timely workflow of all customer orders received and in process in the system.
Monitor critical operational parameters to meet or exceed customer expectations and ensure optimal individual and team performance in all key areas.
PRINCIPAL FUNCTIONAL RESPONSIBILITIES :
ESSENTIAL QUALIFICATIONS AND SKILLS :
PREFERRED QUALIFICATIONS AND SKILLS :
PHYSICAL REQUIREMENTS :
Sitting for Extended Periods : The nature of the job involves sitting at a desk or workstation for extended periods while performing administrative tasks, using a computer, and engaging in various office activities.
Workstation has adjustment capability for standing position.
Shift
Full or Part Time
Full time
Cabinetworks Group (the Company ) is an equal opportunity employer and we want to have the best available persons in every job.
The Company makes employment decisions only based on merit. It is the Company’s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical / mental disability, medical condition, marital / domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law.
The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Cabinetworks Group is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States.
Please click on the following links for more information.
E-Verify Participation Poster : English & Spanish
E-verify Right to Work Poster : English,Spanish
Last updated : 2024-04-23
Full Time
Durable Manufacturing
$71k-91k (estimate)
04/24/2024
04/30/2024
mascocabinetry.com
ATHENS, PA
3,000 - 7,500
2020
ROBERT HAWTHORNE
$1B - $3B
Durable Manufacturing
The job skills required for Customer care supervisor include Customer Service, Problem Solving, Commitment, Microsoft Office, Communication Skills, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer care supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer care supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer care supervisor positions, which can be used as a reference in future career path planning. As a Customer care supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer care supervisor. You can explore the career advancement for a Customer care supervisor below and select your interested title to get hiring information.