Inside Sales Leader -

Position Purpose

At European and Marva, divisions of Trajus Surfaces, we have a strong commitment to our people and our clients. As a leader in the surfaces industry, we pride ourselves on our entrepreneurial spirit, our passion for the stone business, and our dedication to keep building as an innovator in the space. We are seeking a professional and enthusiastic candidate to fill our Inside Sales Leader position. To be successful in this role, you should have previous sales experience, a personable demeanor, ability to manage and energize a sales team, and be able to consistently set and reach goals.

Major Tasks, Responsibilities and Key Accountabilities

• Work closely with the Regional Sales Manager to evaluate and set sales objectives on an account basis throughout the territory (i.e., craft Account plans)
• Create Inside Sales Account gameplans (i.e., weekly and daily goals/quotas) and communicate clear direction to inside sales staff; Sales planning aligns with larger business objectives (i.e., around products and services) and is in concert with outside sales representatives’ schedules
• Partner with the location Operations team to ensure delivery and customer service expectations are consistently met as well as address any changes, modifications, upgrades, etc to the physical building and showroom space.
• Analyze trends and to discover new opportunities for growth; leverage existing CRM reporting, creating new CRM reporting, and use data-driven account plans
• Create reports back to the Regional Sales Manager on a daily/weekly basis on Account performance; Perform CRM analytics at the request of the Regional Sales Manager to determine daily and weekly “hit list”
• Own reporting of daily account sales, showroom traffic and revenue, monitor holds and enforce the on-hold policies
• Drive business growth by discovering new opportunities, clients, and customers; consistently reach and exceed sales quotas
• Deliver value by forging new strategic relationships and understanding market dynamics/demand
• Hires, develops, and trains all Gallery Consultants and Inside Sales Reps
• Evaluates and influences productivity and teamwork to ensure the delivery of incredible customer service throughout the process
• Audits/listens in on live calls to train the inside sales team on how to identify opportunities in the sale, employ negotiating tactics, and maintain relationships; schedule, perform, and assess employees through observing skills/techniques first-hand on a monthly basis
• Personally handle escalated customer and showroom floor issues that come from the Inside Sales Reps and Gallery Consultant staff
• Assist in implementing sales training, and promotion and reward programs, for associates
• Educate and produce top selling associates through proven sales principles
• Organize and execute meetings, events, and special programs for inside sales teams
• Lead, inspire and drive sales team on a daily and weekly basis
• Achieve, log and perform personal and departmental written objectives as provided or determined throughout the fiscal year
• Implementation of channel marketing special events/events/promotions
• Work closely with the Regional Sales Manager and Operations partners to forecast demand (SIOP) and understand inventory limitations so that can be communicated down to the sales reps
• Complete all sales transactions and processing of payments, and work closely with operations partners so they can schedule trucking and delivery of material to customer, based on delivery schedule
• Work closely with operations partner to troubleshoot any customer issues during delivery process; Monitor stock levels and communicate needs to ops
• Responsible for 100% accuracy of CRM Account data in the territory, partnering with all Sales Representative to keep account transactions and literature up to date
• Retains up-to-date knowledge of all company products, promotions, and programs to onboard and re-train staff as needed

Nature and Scope
Reports to Regional Sales Manager

Job Requirements
Requires 0-10% travel

Job Requirements
Requires 0-10% travel

Education Required
Bachelor’s degree or equivalent experience

Years of Relevant Experience
7-10 years’ experience in Sales
Inside Sales experience in a distribution model highly preferred

Stone industry experience highly preferred

Knowledge, Skills, Abilities & Competencies

• Past supervisory experience
• History of developing sales and reps in a region or territory
• Business development experience à developing new customers and markets
• Experience with CRM as a sales tool (Salesforce, etc)
• Data analytics to identify opportunities in the market
• Building construction products industry experience, a plus
• Must have a detailed, curious, problem-solver orientation, with experience solving client challenges
• Proven track record developing team members
• Working knowledge of managing through KPI’s and scorecards
• Exceptional written and oral presentation skills
• Must be self-driven, personable, social, and have a positive attitude
• Must be able to think strategically and work autonomously
• Direct, assertive, fearless and ready for the challenge
• Must be passionate, highly driven and highly motivated to help us get to the next level
• Ability to lead top sales talent
• Must have a valid driver’s license and be able to be insured through company insurance

Employment Type: Full-Time

Category: Sales & Biz Dev

Compensation: 35,000.00 - 45,000.00

Address: 12200 Marva Way, Midlothian, VA 23112 USA

Benefits: Medical Insurance Dental Insurance Vision Insurance 401K Life Insurance

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