Inside Sales Representative

Position Purpose

At European and Marva, divisions of Trajus Surfaces, we have a strong commitment to our people and our clients. As a leader in the surfaces industry, we pride ourselves on our entrepreneurial spirit, our passion for the stone business, and our dedication to keep building as an innovator in the space. We are seeking a professional and enthusiastic candidate to fill our Inside Sales Representative position. To be successful in this role, you should have previous sales experience, a personable and service-minded demeanor, and be able to consistently reach goals.

Major Tasks, Responsibilities and Key Accountabilities

• Provide sales support to the outside sales reps by looking up Account information, taking and entering orders, taking photos, emailing photos and quotes, and following up on Accounts and orders
• Drive business growth by employing sales tactics to upsell and bundle products together, anticipating the customer’s needs and finding new opportunities to achieve daily and weekly objectives around Accounts
• Outbound/solicit calls to top Accounts/ customers when new arrivals, just reduced and rare products arrive based on their needs, and to provide “white-glove” service
• Digitally and physically checking stock to verify the number and quality of the products
• Consistent follow up on Account commitments in a timely manner
• Track stock levels to ensure customer orders are handled effectively, and communicate with ops and outside sales partners when problems are anticipated
• Appropriately identify and escalate customer issues to the Inside Sale Rep Manager, and Outside Sales Rep
• Quote prices and credit terms, and prepare sales orders for customers working closely with operations
• Assist customers in determining order requirements and/or services
• Execute a calendar of prospecting call rotation to grow sales overall to new accounts
• Effective and efficient handling of all customer transactions
• Accurately record and maintain customer contact information and details; enter orders into the CRM, with 100% complete and accurate data entry as a key goal
• Build and maintain ongoing company customer relationships
• Implement channel marketing special events/events/promotions communications in the market

Nature and Scope
Reports to Inside Sales Leader

Job Requirements
Requires 0-10% travel

Education Required
Bachelor’s degree or equivalent experience

Years of Relevant Experience
2-5 years’ experience in Sales
Stone industry experience highly preferred

Inside sales experience in a distribution business highly preferred

Knowledge, Skills, Abilities & Competencies

• Experience with CRM as a sales tool (Salesforce, etc)

• Must have a detailed, curious, problem-solver orientation, with experience solving client challenges

• Proven track record of developing strong working relationships with team members

• Exceptional verbal skills

• Must be self-driven, personable, social, and have a positive attitude

• Must be able to think strategically and work autonomously

• Direct, assertive, fearless and ready for the challenge

• Must be passionate, highly driven and highly motivated to help us get to the next level

Employment Type: Full-Time

Category: Sales & Biz Dev

Compensation: 40,000.00 - 50,000.00 Salary

Address: 12225 Distribution W, Beltsville, MD 20705 USA

Benefits: Medical Insurance Dental Insurance Vision Insurance 401K Life Insurance

We are an Equal Opportunity Employer – M/F/Vets/Disabled

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