1 IT Help Desk Technician Job in Allendale, NJ
Marubeni Citizen Cincom is Hiring an IT Help Desk Technician Near Allendale, NJ
Start Your Career with MCC
Marubeni Citizen-Cincom maintains sales and service offices in New Jersey, California, Illinois and Massachusetts. These offices are responsible for supporting a nationwide network of distributors located throughout the United States, Canada, Mexico and Central America. MCC is best known for their Citizen CINCOM Swiss-type CNC lathes as well as MIYANO fixed headstock lathes.
MCC is an Equal Opportunity Employer. Drug testing and pre-employment background check required.
This is an entry level position that is in-person. Applicants’ primary responsibility would be reporting to the IT Manager. MCC is an Equal Opportunity Employer. Drug testing and pre-employment background check required.
Job Responsibilities
Provide Helpdesk support such as MS Office Professional applications.
Provide PC support to all users on the network, both hardware and software.
Communicate to IT Management potential problems and or patterns of errors.
Install and configure new PC's added to the Local Area Network.
Answer questions regarding system procedures, system status and downtime.
Coordinate and track requests for add/change/delete requests within our ticketing platform.
Assist users in preventing future problems by looking for root causes, correcting them, and providing training.
Document all communication to and from users, including resolution and follow-up notes in a designated documentation style.
Receive user problems in the form of Network Service Request and resolve problems immediately under the observation of IT Management.
Provide communication of current technology tips, shortcuts and services related to standard PC applications to members of MIS and entire company.
Responsible for maintenance of Software and Hardware Library, licensing log and check out/in.
Partly responsible for maintenance of MIS Knowledgebase and other documentation where possible.
Responsible for maintenance, tracking, and check out/in of loaner laptops or other IT equipment.
Assume other duties/projects as they arise and be responsive to the needs of the department.
Qualifications & Skills
Candidates must possess 3 to 5 years’ experience in the following
At least 1-3 years of relevant experience as a help desk technician or other customer support role
Associate degree or equivalent training and experience in IT, Computer Science, or a similar relevant field
Experienced in Microsoft Office, especially Excel, and able to create and manage spreadsheets, charts, and reports
Proficient in verbal and written communications in internal and external communications, primarily emails, phone calls, or video communicates
Possess a great and positive attitude and enjoy working in a customer service role that requires problem-solving, empathy, and patience
Successful completion of pre-employment background check and drug testing required
In-depth knowledge of Windows and iOS mobile devices
Hands-on experience with diagnosing and resolving basic technical issues
Ability to work independently and achieve timeframes and objectives
Advanced proficiency in Microsoft Office
Ability to lift up to 25 lbs.
Job Summary
Full Time
Durable Manufacturing
$54k-67k (estimate)
04/14/2023
05/29/2024
cma-citizen.com
AGAWAM, MA
200 - 500
Private
JASON LUCAS
$10M - $50M
Durable Manufacturing
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The job skills required for IT Help Desk Technician include Help Desk, Microsoft Office, Computer Science, Computer Systems, Customer Support, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Technician positions, which can be used as a reference in future career path planning. As an IT Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Technician. You can explore the career advancement for an IT Help Desk Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Help Desk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Help Desk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Help Desk Technician job description and responsibilities
A help desk technician responds to customer queries to provide technical assistance.
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Determine the best solution based on the issue and details provided by customers
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Help Desk Technician jobs
Practice fixing common computer problems.
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Step 3: View the best colleges and universities for IT Help Desk Technician.
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