Customer Service is what we do! This position receives and responds to customer calls regarding service requests and/or issues and inputs information into a computer.

Responsibilities

• Perform all tasks in a safe manner and in compliance with all local, state, and federal regulations and company policies.
• Receive incoming calls from customers, routes manager and sales departments, and handle each with appropriate communication and action.
• Provide customer service to call-in customers.
• Dispatch Service calls as needed.
• Answer and disperse departmental phone calls.
• Log and record information onto customer accounts
• Maintain a positive work atmosphere by performing and communicating in a manner that promotes good relationships with all employees, co-workers, and management.
• Assist Administrative Assistant in various needed areas.
• Other duties as assigned.

Requirements

• Excellent verbal and written communication skills to be able to communicate effectively and professionally with internal and external customers.
• Must be computer literate (ability to utilize email, Microsoft word, Microsoft Excel, Type in a quick manner).
• Ability to effectively communicate in a professional manner.
• Excellent organizational skills.
• Must be organized and detail oriented with the ability to multi-task, this includes talking on the phone to customers, typing and utilizing soft-ware tools provided at the same time.
• High School Diploma or equivalent.

Qualifications

• Legally eligible to work in the United States.
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language well enough to communicate, understand, and respond to questions, directions, traffic signs, signals and training.
• Minimum one year experience in office environment.
• Must be able to work flexible schedules including weekends and holidays.

Work Environment

• Office environment.
• Prolonged sitting and repetitive motions performed answering phone and working on computer.

This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Job Type: Full-time

Pay: $11.00 - $14.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Office experience: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person