About us

Martha Kapparis Insurance Agency is a small business in Beaumont, TX. We are professional, agile, professional and our goal is to Continue serving our community by providing outstanding customer service and a smiling face!.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Casual work attire
• Safe work environment

Overview: We are seeking a Customer Service Representative to join our team. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service. Duties: - Handle incoming customer inquiries via phone, email, and chat - Assist customers with product information, order placement, and issue resolution - Conduct outbound calls to follow up on customer inquiries or provide additional information - Utilize data entry skills to update customer information in the system - Upsell products or services to increase revenue - Communicate effectively with customers to ensure satisfaction - Analyze customer needs and recommend appropriate solutions Experience: - Previous experience in customer service or a related field preferred - Multilingual abilities, especially Spanish, are a plus - Strong phone etiquette and communication skills - Proficiency in data entry and navigating computer systems - Sales or upselling experience is beneficial - Bilingual proficiency is advantageous Join our team and enjoy competitive pay, opportunities for career growth, and a supportive work environment. If you are a customer-focused individual with a passion for helping others, we would love to hear from you!

Job Type: Full-time

Pay: $11.00 - $18.00 per hour

Expected hours: 40 per week

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Commute:

• Beaumont, TX 77701 (Required)

Ability to Relocate:

• Beaumont, TX 77701: Relocate before starting work (Required)

Work Location: In person