**Franchised Catering Sales Manager**

Check out pictures from associates at this location, and some videos too!

Autograph Collection Hotels ** Share Job**

**Posting Date** Jan 21, 2022

**Job Number** 22009184

**Job Category** Sales & Marketing

**Location** Epicurean Atlanta Autograph Collection, 1117 West Peachtree Street, Atlanta, Georgia, United States

**Brand** Autograph Collection Hotels

**Schedule** Full-Time

Y

**Position Type** Management

N

Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

We surround ourselves with those who are like-minded and motivated to educate our customers on the Epicurean experience and bring it to life.

OUR PILLARS: Curated | Crafted | Social | Enriching

**WHO WERE SEEKING:**

We are seeking a unique individual who will embody the heart and soul of a true epicurean while caring deeply about the brand and community. Someone who acts as an extension of our pillars, values, and culture. This person is driven to create meaningful experiences for our team members, guests, and community while simultaneously ensuring the success of Epicurean Atlanta.

We want to work with someone who bring a spirit of fun, authenticity, collaboration and genuine hospitality to their life and work. We are seeking an individual who will ensure we all bring Epicurean Atlanta to life.

Responsible for handling sales of catering opportunities for all event space in hotel, event lawn, culinary theatre, and all other venues. Responsible for achieving and exceeding catering sales revenue goals, contracts and closes local catering and social business. Ensures that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

**Essential Functions:****Managing Sales Activities**

Manages the sales efforts for the hotel and complex related to catering business

Responds to incoming catering opportunities for the hotel and development

Closes the best opportunities for the hotel based on market conditions and hotel needs

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Designs, develops, and sells creative catered events

Identifies and assists with selling, implementing and following-through on catering promotions.

Promotes accountability to drive superior business results

Executes Sales strategies and business processes

Executes and supports Customer Service Standards and hotel's Brand Standards

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)

Participates in and practice daily service basics of the brand Works collaboratively with property Sales and Marketing colleagues as well as other hotel departments to ensure sales efforts are coordinated, complementary and not duplicative

Develops a close working relationship with operations to ensure execution of strategies at the hotel level

Works with the management team to create and implement a catering sales plan addressing revenue, customers, and market

Works with the property's Food and Beverage team to develop menus that drive sales

Interacts effectively with vendors, competitors, local community, catering associations and other hotel departments (including Sales, Kitchen and Events) to ensure guest satisfaction

Ensures that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service

Ability to assist the banquet and events team on special events when needed

**Providing Exceptional Customer Service**

Serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship

Monitors the effective resolution of guest issues that arise, because of the sales process, by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders

Provide an ownership mentality and conserve the companys resources with the same vigilance we would use to guard and conserve our own personal resources

**Additional Responsibilities**

Performs other duties, as assigned, to meet business needs**Education & Experience**

4-year Bachelors degree preferred

Two (2) years Catering sales experience preferred Wedding experience is ideal

Familiarization of the local markets preferred

Excellent customer service skills

Excellent communication skills, both verbal and written

Ability to effectively present information to individuals or groups

Proficient with Microsoft Office programs, Marriott systems, SFAweb and CI/TY

**Mental Demands**

Make sound judgments quickly

Work on multiple tasks, making appropriate progress towards deadlines

Able to work independently, take direction and provide direction to others

Manage differing personalities within the office, the hotel, and the community

Maintain the highest degree of confidentiality

Ability to work effectively in stressful, high pressure situations

Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Sense of urgency on all manners related to our customers and guestsCheck out pictures from associates at this location, and some videos too!