Represent Marks and support our ever-evolving business needs and act as an integral member of the team, building partnerships and collaboration with both agency and client teams. Serve as the primary Studio Manager and Project Manager liaison between the agency and the client, working exclusively on a dedicated client’s business from our near site agency office located in Providence. As the Studio/Project Manager, you are responsible for leading studio operational needs supporting the
Group Account Director and managing key assigned projects to support the client and agency team needs. You will be responsible for executional excellence and client satisfaction, and consistently exceed client/agency team expectations by adding value to supporting workflow processes and best practices.

In the face of demanding deadlines, multiple, rapidly changing priorities, you will support and exhibit behaviors consistent with Marks values and beliefs in a fiscally responsible manner. Marks philosophy: Design integrity, Technical accuracy and Speed to market.

Reporting To

Design Group Account Director

General Overview

The Studio/Project Manager will work closely with the Group Account Director, Creative Director, Project Managers and Sr. Quality Manager to support and contribute to the day to day studio office facility and supply needs, project management, deliverables and flawless execution. First, quickly get up to speed on studio operational/facility needs and secondly, learn the role of project management, client/agency workflow processes and project management systems to effectively support and lead key assigned
projects, understanding client objectives and concisely communicate expectations to the team in a timely manner. This is an important and unique hybrid role for someone who enjoys multitasking and being a key contributor across multiple agency touch points. The Studio/Project Manager will ensure smooth agency operations, planning and anticipating office facility and supply needs, scheduling team meetings and leading assigned project management needs.

Responsibilities 

Studio Manager

• Assess office supply needs and order inventory in a timely manner
• Develop and manage key documentation, facility/vendor and supply order history
• Support and coordinator any and all facility needs working with Property Management company
• Schedule/attend agency/client meetings, order catering, plan and manage team events
• Assist Group Account Director and Creative Director with facilities, IT needs for new hires or existing team needs
• Support Group Account Director with expense report management for any studio and travel expenses
• Coordinate and manage new hire onboarding needs working closely with Group Account Director and Creative Director
• Assist in talent search/review for new hire full time and/or freelance needs as is necessary

Project Manager

• Demonstrate understanding of client’s brands and how each project objectives fit into the overall brand strategy
• Ensure client expectations and projects are effectively managed: keeping our clients happy, being an invaluable resource, provide timely and successful delivery of brand/project solutions according to Brand Guidelines and brief objectives
• Develop creative briefs and/or ensure the client issued briefs are comprehensive with necessary content to kick off new assignments
• Develop and issue meeting recaps that outlines key discussion points, requests and/or agreements and key next steps/timing to key team members in a concise and timely manner
• Add value to the strategic development portion of projects including brainstorming sessions, be known as the expert of the category, competitors and target audience behaviors/needs
• Create any OOP cost estimates and secure client approvals prior to incurring costs
• Actively identify and suggest workflow/processes improvement opportunities
• Proactively contribute to the development and continuous improvements of SOPs

Business Administration

• Participate in and support agency business objectives appropriate to role (quality objectives, company policies)
• Maintain balance and flow of information throughout all departments. Reporting to leadership about current facility and/or workflow and capacity issues
• Alert Group Account Director to any facilities and/or workload demands that require immediate attention

Success in the role

Success in this role is achieved by consistently demonstrating the ability to be a key resource and contributor to the smooth operation of the agency facility and team dynamic and being an effective project manager, while upholding the Marks Design Pillar Standard of Excellence, manage multiple priorities with internal and external client/agency teams, and make sound decisions to ensure the business moves forward. Establish the reputation of being the go-to person for addressing any requests
or solving any studio needs and dependable project manager on key assigned projects.

Education & Experience Requirements

• Bachelor degree in Marketing or related field
• Minimum 5 years of relevant Studio and Project Management experience in a design or print production agency or like environment
• Strong studio and project management skills with in-depth hands-on facilities and project executional experience working in a fast-paced CPG environment
• Demonstrated ability to communicate, present and influence office facility needs, project management effectiveness at all levels of the organization across both agency and client teams
• Experience in delivering operational and facility office needs and project management client focused
  solutions based on overall business needs
• Superior organizational skills with proven ability to manage multiple projects at a time, while paying strict attention to the details and adhering to best practices and brand guidelines
• Excellent interpersonal and communication skills, both written and verbal
• Open to a flexible work schedule
• Proficient using Mac OS, and Microsoft Products; and project management/routing programs

Ideal Candidate Will Possess

• Broad experience working directly in a high-volume, fast-paced, constantly changing office facility and creative environment
• Proven problem solver with expert knowledge of design workflow best practices
• Ability to construct workable solutions when presented with multiple and, often times, conflicting points of view
• Demonstrate resiliency, unflappable, with the ability to bring a sense of focus and calm assurance to high-energy interactions
• Creative and innovative thinking
• A collaborative team oriented approach to working and keeping all parties informed
• Compassion, honesty and an ability to develop trust with both internal and client teams
• A sense of humor and have passion for your job