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Service Manager
Market Street Allen, TX
$89k-114k (estimate)
Full Time | Business Services 4 Months Ago
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Market Street is Hiring a Service Manager Near Allen, TX

Summary:
Key Requirements:
The Service Manager is first and foremost responsible for guest relations and satisfaction. He/she assumes total store responsibility in Store Director, Assistant Store Director, and Grocery Manager’s absence. He/she serves as Controller of cash and returned check and is responsible for achieving front-end productivity goals while maintaining superior customer service and satisfaction.
    When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
    Responsible for hiring, training, scheduling, performance management (to include discipline, separations, etc.) and productivity of all service counter team members, bookkeepers, maintenance, fuel clerks, floral clerks in non-floral stores, checkers and sackers; coordinates scheduling with the Grocery Manager
    Responsible for managing all Service Counter functions
    Responsible for the initial interview for all departments and new team member orientations, including initial and ongoing team member paperwork (including proper documentation when appropriate)
    Responsible for supervising and ensuring proper checking and bagging techniques are being used
    Responsible for ensuring proper bookkeeping procedures are implemented
    Orders supplies for front-end maintenance of store; coordinates needs with Grocery Manager
    Responsible for performance evaluations and coaching sessions of all team members within department and completion in a timely manner
    Reports general store information to the Spirit and Spirit Too publications in stores with no Talent Relations Manager
    Responsible for general public relations and “Spirit” initiatives within the store in stores with no Talent Relations Manager
    Responsible for all payroll and accounting procedures and their implementation in stores with no Talent Relations Manager
    Designates and assigns trainers as necessary
    Responsible for cleanliness and appearance of entire front-end, including check stands, floors, exterior front of store, parking lot, etc.
    In stores without a Talent Relations Manager, the Service Manager serves as the designated human resource manager to handle the hiring, training and orientation objectives
    Responsible for safeguarding, controlling and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
    Assist with overall guest and team member safety
    Greets and speaks politely with every guest on premises
    Performs other duties as requested or required by managementKey Responsibilities:
      Must be 18 years of age or older
      High School Diploma or equivalent
      Minimum of 1 year store experience
      Must maintain Certified Food Safety Manager certification
      The Service Manager is required to work an average of 45-48 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs
      Minimum of one year store experience
      Must be able to lift up to 50 lbs and stand for long periods of time (up to 6 hours)
      Must also be able to bend, lift, and perform all other physical aspects of the job
      Ability to function as a team member and get along with others
      This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.
      OUR MISSION
      Ultimate Service Superior Performance Positive Impact

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$89k-114k (estimate)

POST DATE

12/11/2023

EXPIRATION DATE

04/07/2024

WEBSITE

shortstrategy.com

HEADQUARTERS

Indianapolis, IN

SIZE

<25

INDUSTRY

Business Services

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The job skills required for Service Manager include Customer Service, Initiative, Coaching, Scheduling, Food Safety, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Manager job description and responsibilities

A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.

02/28/2022: Frankfort, KY

The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

02/08/2022: Poughkeepsie, NY

The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

01/17/2022: Lansing, MI

Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.

12/13/2021: Frankfort, KY

Responsible for understanding each customer's expectations and delivering services as needed.

02/15/2022: Abilene, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

01/13/2022: Middlesex, NJ

A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

01/25/2022: Atlanta, GA

Experienced leader with proven record providing exceptional customer service operations.

01/21/2022: Grand Rapids, MI

Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

01/27/2022: Pittsburgh, PA

The service manager must also be able to work under stress besides handle stress.

12/20/2021: Pittsburgh, PA

Step 3: View the best colleges and universities for Service Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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