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What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers.
We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.
Join us and play your part in something special!
The Contact Center Specialist Level 1 will provide excellent customer service while responding to inbound calls from borrowers and financial institutions as well as perform outbound calls to insurance companies and agencies to verify insurance information.
Essential Functions :
Employee can be depended upon to complete work in a timely, accurate and thorough manner.
This position is Monday - Friday 12 : 00Noon- 9 : 00PM onsite.
Knowledge / Skills / Abilities :
Education / Experience :
Who we are :
Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20 countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
We’re all about people We win together We strive for better
We enjoy the everyday We think further
What’s in it for you :
In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.
We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
Markel offers hybrid working schedules of 3 days in the office and 2 days remote.
Are you ready to play your part?
Choose Apply Now’to fill out our short application, so that we can find out more about you.
The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.
Caution : Employment scams
Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information.
Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information.
Therefore, for your safety, please note that :
All legitimate job postings with Markel will be posted on.
All legitimate communications with Markel recruiters will come from Markel.com email addresses.
We would also ask that you please report any job employment scams related to Markel to.
Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic.
declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Last updated : 2024-04-23
Full Time
$40k-51k (estimate)
04/25/2024
07/22/2024
The job skills required for Contact center specialist include Customer Service, Active Listening, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact center specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact center specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Contact center specialist positions, which can be used as a reference in future career path planning. As a Contact center specialist, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact center specialist. You can explore the career advancement for a Contact center specialist below and select your interested title to get hiring information.
If you are interested in becoming a Contact Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Contact Center Specialist job description and responsibilities
Obtain and verify information for incoming orders. Enter orders into the database with accurate information.
02/06/2022: Dayton, OH
Maintain the contact center database and update the contact log.
12/27/2021: Fort Worth, TX
Provide service by answering customer questions and offering assistance.
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Handle customer complaints under company guidance and seek assistance when needed.
01/19/2022: Fort Worth, TX
Offer suggestions for streamlining processes and increasing efficiency.
02/03/2022: Bangor, ME
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Contact Center Specialist jobs
Teach proper call center etiquette.
03/06/2022: Gastonia, NC
Provide knowledge management tools.
01/01/2022: Kennewick, WA
Don’t use vague language in the job description. Instead use action verbs and concrete phrases to display the information with enthusiasm and precision.
02/28/2022: Newport News, VA
Take lots of notes while on calls.
03/02/2022: Rock Island, IL
Measure and analyse customer feedback.
01/01/2022: Casper, WY
Step 3: View the best colleges and universities for Contact Center Specialist.