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Job Description
Job Description
Customer Service Representatives work to maximize positive customer experiences by responding to customer inquiries or complaints regarding the company's products or services.
They will communicate with internal and external customers about basic underwriting guidelines, policies, and marketing initiatives to service customer accounts.
Additionally, Customer Service Representatives will analyze, clarify, and resolve policy and account-related questions.
The position of the Customer Service Representative offers not only the opportunity for retention but agency growth through the expansion of a household by means of cross-selling multiple lines.
This action will generate greater retention within the agency as well as new business growth.
Core job duties include (but are not limited to) :
Core competencies
Benefits Include :
Physical environment
Required job duties are normally performed in a climate-controlled office environment.
Preferred skills and abilities
Four-year college degree highly preferred. High school diploma or equivalent required. Previous customer service experience highly preferred.
Ideal candidate will have good PC skills, basic math skills, strong analytical capability, conflict resolution skills, the ability to multi-task, bilingual (if applicable to area), and strong verbal and written communication skills.
License Requirement :
Current Arizona P&C license preferred but not required as long as candidate is willing to become licensed (we will provide materials)
Full Time
$38k-48k (estimate)
03/11/2024
05/09/2024
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Billing, Written Communication, Attention to Detail, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.