2 Customer Care Representative Jobs in Amsterdam, NY
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Mangino Chevrolet Buick GMC is Hiring a Customer Care Representative Near Amsterdam, NY
Job Details
- $35,000-$50,000 per year (base plus monthly commission)
- Part-time and Full-time
- Monday--Saturday
- Health insurance-- multiple options
- Dental insurance
- Vision insurance
- 401k retirement
- Paid sick leave.
- Group Life Insurance
- Long-term Disability Insurance
- Optional Aflac Supplemental Insurance
- Generous Holiday Bonus
- Great Company Culture
- Experience in a BDC role is a must.
- At least 1 year of sales experience
- Experience with VIN Solutions and CDK preferred.
- Answer inbound customer calls and establish follow-up with appointments.
- Make outbound customer calls to generate dealership traffic and new business.
- Respond quickly to internet, phone, and live chat inquiries using e-mail, scripts, and templates.
- Provide customers with initial information and escalate them to the appropriate dealership resources for further information.
- Follow up with leads that may not be ready to make an appointment or that resulted in a no-show.
- Participate in all team and process-development sessions.
- Maintain positive relationships with BDC teammates, sales teams, service teams, and dealership management.
- Utilize company systems daily (CRM, DMS, etc.).
- Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Complete any required forms, prepare change of address records, or update customer information using computers.
- Refer unresolved customer grievances to designated departments for further investigation.
- Cross-train in both sales and service departments as needed.
- Contact customers to respond to inquiries or to notify them of sales and service information.
- All other work-related duties as assigned.
- English language
- Time management
- Multi-tasking
- Reading comprehension
- Speaking
- Active listening
Job Summary
Full Time
$40k-51k (estimate)
05/18/2024
06/13/2024
mangino.com
Ballston Spa, NY
50 - 100
Consumer Services
Related Companies
The job skills required for Customer Care Representative include Communication Skills, Time Management, Customer Contact, Customer Interaction, Integrity, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
02/16/2022: Ventura, CA
That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
01/03/2022: Cleveland, OH
Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
01/21/2022: Ann Arbor, MI
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
03/13/2022: Modesto, CA
Step 3: View the best colleges and universities for Customer Care Representative.
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