JOB SUMMARY

The Manager, Global Event Operations is a member of the Global Event Operations team, and is primarily responsible for managing a wide range of domestic and international event operations functions including planning, logistics, budget reconciliation, and invoice processing. This role may also provide department-wide event operations support. This role requires the flexibility to travel and to be available nights and weekends throughout the year.

Education and Experience

• 4 year degree from an accredited university in hospitality, sports administration, communications, marketing, or related field and 4 years experience in event management, marketing or related functional area; OR equivalent relevant experience

• Demonstrated ability to think critically, problem solve and multi-task in a fast-paced, deadline driven environment

• Demonstrated excellence in detail orientation, organization, and verbal and written presentation/communication skills

• Excellent computer aptitude and advanced proficiency with MS Office Suite, especially PowerPoint, Adobe Acrobat, and Google Drive

• Fluency or strong proficiency in Spanish required

• Knowledge and understanding of the history and culture of baseball preferred

• Major League Club experience preferred

• Prior experience in events or logistics preferred

• Prior experience working in professional baseball/sports and/or special events is a plus

• Understanding of the history and culture of baseball preferred

ESSENTIAL FUNCTIONS

• Manages operations and logistics for domestic and international MLB events and meetings, including All-Star, Little League Classic, Field of Dreams, Draft Combine, World Baseball Classic, International Games, HRDX, Postseason, Winter Meetings, and other regular season special events

• Leads the event operations aspect of the ballpark in various events such as All-Star game, Postseason, and domestic and international special events

• Plans and executes ground transportation and airport operations for MLB Global Events

• Maintains event contracts, timelines, and key documents for MLB Global Events

• Serves as point of contact and manages relationships with various business partners and event stakeholders including but not limited to sponsors, licensees, media partners, ventors, etc.

• Works cross-functionally with various internal departments on event-related specifics

• Prepares event overview and recap documents for MLB Global Events

• Manages relationships with vendors, partners, promoters, and representatives of the 30 MLB Clubs

• Coordinates and guides on-site staff during MLB Global Events to facilitate a smooth operation

• Executes and processes charter agreements and onsite logistics

• Processes invoices and reconciles department and event budgets

• Creates, sends, and reconciles event RFPs

• Supports larger marketing team to promote events, as needed

• Provides general assistance to Global Events department, as needed

Managing Responsibilities with Stakeholders

• Demonstrates understanding of business priorities

• Develops specific goals and project plans to prioritize, organize, and accomplish work in support of business priorities

• Collaborates with team members, internal/external partners, and stakeholders to execute against project objectives

• Provides ongoing status updates to share progress against established goals, gaps, and support needs to maintain progress against project plans

• Actively solicits stakeholder feedback and responds to concerns in a timely manner

• Communicates in a clear and concise manner that is easy to understand

MLB CORE COMPETENCIES

Deliver Success

• Demonstrate ambition and enthusiasm when taking on challenges

• Proactively take action, holding self and others accountable

• Be agile and prepared to quickly adapt when priorities unexpectedly shift

Critical Thinking

• Logically analyze data and systematically weigh options to determine the best solution

• Make sense of complex and sometimes contradictory information to solve problems

• Apply knowledge of functional industry and organization to develop new approaches or strategies

Collaboration

• Remove barriers and work in partnership across organizational boundaries to accomplish goals

• Promote a positive team environment and take time to raise morale

• Seek out diverse viewpoints and practice inclusive treatment of others

Communication

• Convey written and verbal messages that effectively inform and gain interest or support

• Successfully determine the appropriate parties that need information and communicate in a concise, timely manner

• Actively listen to gain a full understanding of what was said

Relationship Management

• Build trusted relationships, networks, partnerships, and alliances

• Connect with others in a transparent and honest manner

• Anticipate and fully service the needs of stakeholders, including colleagues, owners, clubs, corporate partners and fans

Developing Self and Others

• Proactively pursue opportunities to learn and build new skills

• Seek and provide feedback to strengthen and improve development areas

• Actively learn through experimentation, using success and failures as learning opportunities

Why MLB?

Major League Baseball (MLB) is the most historic of the major professional sports leagues in the United States and Canada. Employees love working at MLB because of the culture of growth, teamwork, and professionalism. Employees who are most successful at MLB take initiative, know how to identify problems and provide solutions, and always put the Team first. For those ready to step up to the plate and join the Major Leagues, MLB takes the same approach as teams do with their players: empowering our "workforce athletes" to be at their best by engineering experiences that put employees in the best position to succeed. Major League Baseball is looking for candidates who are passionate about growing America's pastime to best serve its fans for decades to come.

MLB's vision is to be the global sport of choice for youth to play, fans of all backgrounds to enjoy and a desired destination for employment. With a belief that the journey to growth and greatness is ongoing, MLB gives employees the opportunity to continue learning and honing their skills with programs such as: tuition reimbursement; mentorship programs; lunch and learns; online course subscriptions; paid industry certifications; business resource groups; and more.

MLB provides its employees with exceptional medical, dental, and vision coverage. Premiums are 100% employer covered to help employees focus on being their best!

Are you ready to Step Up to the Plate? Apply below!

Major League Baseball is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

Per the NYC pay transparency law, the hiring range for this position is $75,000 - $100,000.

As a candidate for this position, your salary and related elements of compensation will be contingent upon your work experience, education, skills and any other factors Major League Baseball (MLB) considers relevant to the hiring decision. In addition to your salary, MLB believes in providing a competitive compensation and benefits package for its employees. MLB offers employees a full range of best in class benefits with no employee contributions towards medical, dental, and vision coverage premiums, as well as incentive and recognition programs, life insurance and automatic employer 401k contributions. All benefits are subject to eligibility requirements and the terms of official plan documents which may be modified or amended from time to time.