Responsibilities :

· Direct and Assist customer personnel in the installation. Configure and prepare new equipment for initial start-up.

· Resolve technical problems and answer customers' queries. Repair or modify various networks and safety circuits.

· Educate customers on the operation and maintenance of equipment.

· Recommend the purchase of services or spare parts to customers.

· Perform maintenance, prevention, and after-sale service and Document activities in daily reports.

· Travel to customer sites to troubleshoot various packaging equipment.

· Recommend ideas or changes to machines that will make them more reliable and efficient.

Qualifications and Education/Experience:

· Minimum of a high school diploma (or equivalent) and 5 years of experience as a field service technician.

· Must be able to work effectively with minimal supervision and be accountable for your individual results and their impact on your team.

· The successful candidate will have a strong work ethic and good problem-solving skills and be able to interact efficiently with others and be customer service oriented.

· Professional communication, attitude, and image. Potential to be a motivator/leader. Good verbal and written presentation - organized - good planner, good interpersonal skills.

· Highly developed Mechanical and Electrical troubleshooting skills and strong mechanical and electrical understanding of industrial machinery.

· Intermediate knowledge of Microsoft Office suite required.

· Advanced understanding of PLC programs, HMI screens and multi-axis robots, Motion Control, Vision Systems, SGV, AGV.

· Multi- axis robot experience desirable. Vision guided robot experience desirable.

· Required to use skills requiring motor coordination with finger dexterity, e.g., keyboarding, machine operation, use of hand and power tools in various crafts or trades for most of a workday.

· Ability to travel domestically and internationally with minimal notice.

· Position requires frequent extended travel (up to 80%) including day trips, overnight trips, and trips lasting more than a week, often with little notice. To fully service our customer, Service Technicians may be required to travel and work weekends, and may be required to work a day, evening, or night shifts, based on customer requirement.

· Valid Driver's license required.

· Ability to push, pull and lift 50 pounds.

Job Type: Full-time

Pay: $30.00 - $45.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Grand Rapids, MI 49501: Relocate before starting work (Required)

Work Location: In person