Customer Program Manager

Savannah, GA

Are You Ready to Navigate the Future of Global Trade?

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility and continuously setting new standards for efficiency, sustainability, and excellence.

We believe in the power of diversity, collaboration, and continuous learning, and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

What we Offer:

• Global Reach, Local Impact:Thrive in a role with international scope, contributing to projects that shape global trade.

• Inclusive and Dynamic Culture:Join a team where diversity is strength, fostering an environment rich in personal and professional growth opportunities.

• Competitive Rewards:Benefit from a compensation package matching your role as a leading industry player, complemented by best-in-class benefits and talent development programs recognized worldwide.

About the role:

Are you a strategic leader passionate about driving operational excellence and delivering top-notch service? Do you thrive in a fast-paced, global environment where you can make a tangible impact? If so, Maersk is looking for you to join our team as a Customer Program Manager!

As a Customer Program Manager at Maersk, you will manage a regional and international portfolio of large-scale, multi-faceted projects. Your role is pivotal in adding value and creating a competitive advantage for our clients while driving additional revenue streams for the organization. You will own the end-to-end performance of domestic and global service delivery, ensuring our solutions meet and exceed customer expectations.

In this role, you will:

• Customer Relationship Management:Build and maintain solution-building relationships with customers-own program commitments within regional and global teams.

• Operational Excellence:Provide oversight and guidance on operational solution design performance. Conduct process reviews and site visits to identify and correct process errors.

• Performance Metrics:Ensure internal KPIs align with customer-agreed KPIs. Maintain and improve customer satisfaction levels through effective operational solution design.

• Collaboration:Work with global account teams and other departments to develop and consult on value-added solutions that streamline processes and increase productivity.

• Financial Management:Support the establishment of productivity and profitability baselines. Conduct financial audits and manage outstanding balances.

• People Development:Support team leaders in onboarding, training, and developing the operations team. Maintain a pipeline for Program Management and Operations Team Leader roles.

• Customer Service Excellence:Act as the account's point of contact for operational escalations. Conduct regular customer service calls and participate in business reviews.

What you bring:

• Educational Background:Bachelor's degree in Business, Logistics, Engineering, or Supply Chain Management

• Experience:Proven track record in operational management, including experience with large-scale warehousing and automated sorter capabilities.

• Skills:Strong communication and influence skills. Ability to work in a matrix organization and influence stakeholders. Experience with Business Improvement and Lean tools.

• Attributes:Passion for driving operational excellence, ability to manage multiple projects simultaneously, and a collaborative team player.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale.Together,let's sail towards a brighter, more sustainable future with Maersk.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.