360 Customer Service Associate Jobs in Phoenix, AZ
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Maersk Agency USA, Inc. is Hiring a Customer Service Associate Near Phoenix, AZ
If you are seeking to be a part of a family, this is the place for you!
Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process.Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.
JOBSUMMARY:
TheCustomerService1isresponsibleforansweringincomingcallsandprovidingexcellentcustomerservice.They monitor and respond to customer inquiries. They track, trace, enter, and update shipments.
EssentialFunctions:
Answerincomingcallsandprovideexcellentcustomerservicetoallcallers
Monitorandrespondtocustomerinquiriesreceivedthroughemail
Makeoutgoingcallstofollow-uponshipmentstatus,resolveissuesandupdatecustomers
Track,trace,enterandupdateshipments
AssistandsupportPilotstationsandcartageagents
Masteroutsidecustomerapplications
FollowpublishedproceduresandworkinstructionsforNCSaccountsandbringmodificationstomanagement's attention
Performotherdutiesasassigned
SKILLS/COMPETENCIES:
Excellentoralandwrittencommunicationandproblem-solvingskills
Technologicalaptitudeusingtheinternetandon-linetools
Abilitytomultitask
Excellentorganizationalskillswithemphasisondetail
EDUCATION:
HighSchoolorbetter
EXPERIENCE:
1yearscustomerserviceexperience
PHYSICALREQUIREMENTS:
This is a clerical administrative position ina professional office setting. The employee is frequently required to sit. Occasionallystand,walk,usehands,stoop,bendandreach.ExtensiveuseofaphoneandaPCisrequired.Position may require to work remotely at times.
WORKENVIRONMENT&ADDITIONALREQUIREMENTS:
The above information on this description has been designed to indicate the general nature and level of work performedbyemployeeswithinthisclassification.Itisnotdesignedtocontain orbeinterpretedasacomprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Individualsmayperformotherdutiesasassignedincludingworkinotherareastocoverabsencesorrelieftoequalizepeakwork periods or otherwise balance the workload. For the NET, exposed to ambient weather conditions
Company Benefits:
Medical
Dental
Vision
401k Company Match
Employee Assistance Program
Paid Time Off
Flexible Work Schedules (when possible)
And more!
Pay Range:
$15 -$20.00 per hour
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S.
Maersk Warehousing and Distribution USA LLC is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
If you are interested in applying for employment with us in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing . You may also contact the Human Resources Department by calling 844-447-7878. Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.
Pay Transparency Notice:
https://www.dol.gov/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf
#PFS
Job Summary
Full Time
$40k-49k (estimate)
10/08/2023
04/07/2024
The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
A strong associate will be able to quickly understand the customer’s problem and propose the best solution.
12/12/2021: Springfield, MA
Ability to professionally attend to the needs of customers.
02/25/2022: Rock Hill, SC
Apply for part-time Customer Service Associate roles and experience their spirit of community.
01/20/2022: Gary, IN
Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.
02/02/2022: Moline, IL
Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.
02/13/2022: Gastonia, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
12/14/2021: Sumter, SC
Ensure all customer problems are resolved quickly to the satisfaction of the customer.
12/17/2021: Altoona, PA
Ensure confidentiality of customer data and careful handling of documents media packages.
12/28/2021: Augusta, GA
Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.
02/15/2022: New Brunswick, NJ
Measure and analyze customer feedback.
02/21/2022: Dothan, AL
Step 3: View the best colleges and universities for Customer Service Associate.
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