Mad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the go. Our platform already supports some of the biggest brands, and we're always looking for new ways to engage with Customers, increase in-store productivity and ultimately drive transactional value. If you're passionate about creating exceptional experiences and shaping the future of retail and restaurants, Mad Mobile is the place for you!
About the Role: 
Location: The role will be located at our Tampa HQ .
Mad Mobile, a leading company in retail and restaurant experiences, is seeking a Customer Success Manager (CSM) to join our team. As a CSM, you will build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services. Your primary goal will be to drive customer retention, loyalty, and expansion.
Role will be located in our Tampa, FL office. Remote opportunities are not available at this time.
In this role you will: 

• Own customer relationships, acting as their primary point of contact and trusted advisor.
• Define customers' business objectives , challenges, and requirements to identify value-added solutions and upsell opportunities.
• Develop and deliver training and educational materials to help customers maximize the value of our products and services.
• Communicate regularly with customers to assess their satisfaction, address concerns, and gather feedback.
• Collaborate cross-functionally with sales, support, and product teams to advocate for customers' needs and ensure timely issue resolution.
• Monitor key performance metrics, identify potential customer risks or churn indicators, and implement strategies to mitigate them.
• Stay updated on industry trends, best practices, and competitors to provide relevant insights and guidance to customers.
• Act as a customer advocate within the company, providing feedback to improve our offerings based on customer needs and requirements.

We are looking for someone who has: 

• Proven experience in a customer-facing role, such as customer success, account management, or sales.
• Excellent interpersonal and communication skills to build rapport with customers at all levels.
• Strong problem-solving and analytical abilities to address customer needs effectively.
• Knowledge of the industry and understanding of customers' business processes and goals.
• Proficiency in using customer relationship management (CRM) software and relevant tools.
• Self-motivated, results-oriented, and able to manage multiple customer accounts independently.
• Demonstrated ability to collaborate effectively in a team environment.
• Excellent organizational and time management skills to prioritize tasks and meet deadlines.
• Customer-focused mindset with a passion for delivering exceptional experiences.

You may be a good fit if you have these additional skills and/or educational background:

• Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).

Our Core ValuesCustomer – WE believe that our customers deserve the best from us every day.
Accountability – WE take ownership and make things happen.
Teamwork – WE win as a team and have fun doing it.
Innovation – WE innovate, inspire , ignite the future! 
Integrity – WE are honest, ethical, and trustworthy. 
Why Mad Mobile?
Mad Mobile is the #38 fastest-growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We’re proud of our culture and promote diversity and a healthy work-life balance.
What about the benefits you ask ?
How about 100% company-paid benefits for medical, dental, and vision sound for our employee s who choose our HDHP plan? Want to add your family? No problem we’ve got you covered at a highly discounted rate. Yup , we cover 90% of the family plan costs and we’ll even start you off right by giving you a $1000 (prorated based on start date) for your HSA. We also have a very robust “buy-up” plan that is 60% covered by Mad Mobile. Not to mention our 401(k) and matching contribution (up to 6%, fully vested on day one ). At Mad Mobile, we’re not only building the next generation of in-store experiences we’re also building the next generation of incredible teams.
EEOC Statement 
Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws. 

• Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Mad Mobile does not accept unsolicited headhunter and agency resumes. Mad Mobile will not pay fees to any third-party agency or company that does not have a signed agreement with Mad Mobile.