Are you a passionate leader with a proven track record in customer success? Do you thrive in a collaborative environment where your contributions directly impact the company's growth? At Atlantic Training, we're building a high-performing Customer Success team, and we're looking for someone like you to take charge.

The Customer Success Lead will need to have a blend of Account Management, Sales skills and Employee Management. You will be responsible for leading and scaling our customer success team ensuring our customers maximize the value of our product to achieve their goals.

Let's get down to it... daily deeds include but aren't limited to:

• Strategize with your team often setting ambitious goals and KPI's.
• Organize and manage accounts, tasks, and meetings using the HubSpot CRM and G Suite.
• Communicate effectively with customers and team members using phone, email, Zoom, and Vidyard.
• Onboard and establish relationships with new and existing customers.
• Meet all scheduled QBRs within in a timely manner.
• Meet or exceed the minimum target for the forecasted monthly/quarterly renewal rate of existing customers.
• Expand and upsell existing accounts by consistently educating and providing value of our products to the customer.
• Qualify and set up any "new" licensed business opportunities for the AE team that may come in as inbound leads or referrals from existing customers.
• Communicate and work with the Client Support Specialists (CSS) team to help resolve any customer support issues that may arise while still being the point of contact for the customer.
• Contribute to PR efforts, blog, and web content.
• Ability to follow processes, meet deadlines, establish rapport, and work in a fast paced, deadline-driven organization.
• Strategize with the management team in order to keep up with customer ideas, suggestions and feedback.

About you:

• Prior Lead/Management Experience (3 years preferred).
• Prior Customer Success/Client Retention experience in B2B. (2 years preferred).
• Prior Inside/Outside Sales in B2B. (1 years preferred).
• Strong computer skills. (Tech savvy and experience with CRM programs).
• Strong written and verbal communication skills.
• Strong time management and organizational skills.
• Has the hunger and urgency to discover and close expansion opportunities within current accounts.
• Has experience in a fast-paced environment where organization, multi-tasking and adaptation are critical.
• Enthusiastic about technology and software as well as becoming part of a fast-growing product and company!

Thriving at Our Company: (must read)

At our company, we believe in taking initiative and ownership. We call this approach "Living Above the Line." It means being accountable for your actions and delivering on your commitments. It's about being part of the solution, not just identifying problems.

We understand this level of commitment isn't for everyone, and we value honesty. If this doesn't resonate with you, we understand and we ask that you do not complete this application.

However, if you're someone who thrives on:

• Accountability: Taking ownership of challenges and seeing them through to solutions.
• Collaboration: Working together to achieve shared goals and become part of something bigger.
• Respect: Valuing others' perspectives and fostering a positive work environment.
• Proactiveness: Taking initiative and always looking for ways to improve.
• Continuous Learning: Embracing feedback and seeking opportunities to grow.
• Excellence: Striving to be your best and never settling for average.
• Compassion: Demonstrating care and consideration for your colleagues.

The cool stuff:

• Monday thru Friday 8:30-5, no weekends (!!!)
• Health Insurance Reimbursement
• Paid Time Off
• Paid Major Holidays
• 401(k) match
• 100% remote working position

You in? Send a resume to us at careers @ atlantictraining.com (drop us a line in the cover letter so we know you’re a fun, personable human being and actually paid attention to this small detail)

You really in? Pull out your phone and take a 30-60 second video of yourself and send it off to us. Tell us about jobs, likes, dislikes or just why you might fit. Heck, talk about the weather if you want. We want to see if you have the guts to do it.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Paid time off
• Parental leave

Schedule:

• Monday to Friday

Application Question(s):

• We get a lot of applicants. What makes you stand out and why do you think you would be a great fit for this position?

Education:

• High school or equivalent (Required)

Experience:

• Customer retention B2B: 2 years (Required)
• B2B sales: 1 year (Required)
• Management: 3 years (Required)

Work Location: Remote