Position Objective: Provide services as a Computer Systems Analyst in support of the overall functions of the National Institute of Mental Health (NIMH) within the National Institutes of Health (NIH). Contractor will independently provide support services to satisfy the overall operational objectives of the National Institute of Mental Health (NIMH).
Duties and Responsibilities:

• Maintain and share comprehensive working knowledge of Federal government, HHS, NIH, and NIMH standards, policies, procedures, and best practices applicable to web development and other digital communications.
• Write and modify code to support NIMH website functionality. Write and modify code to support NIMH website analytics reports.
• Follow standard operating procedures (SOPs) for digital communications requests.
• Review/edit SOPs based on experience following them and feedback from stakeholders. Recommend and formulate SOPs as appropriate.
• Collaborate with the Office of Science Policy, Planning, and Communications (OSPPC) leadership, technical staff, content creators, and other stakeholders to enhance usability, accessibility, and performance of NIMH's digital communications. 1
• Triage and complete incoming requests for updates to the NIMH internet, intranet, and OSPPC SharePoint sites.
• Collaborate with team members and external contractors to complete work. 2
• Enter requests into a ticketing system, monitor their status, and close appropriately. 3
• Communicate and follow up with project stakeholders concerning incoming project details and deliverables. Conduct administrative duties, such as setting up meetings, drafting invoices and drawing estimates. Track, update and report project progress. Perform other duties assigned by the Project Manager. 4
• Assist NIMH researchers and other institute staff to update the NIMH internet and intranet websites using NIMH digital publishing platforms (Drupal for internet and SharePoint for intranet). 5
• Post scientific documents and other complex materials on the NIMH website in a timely manner and in accordance with Section 508 requirements.
• Review HTML code from external contractors to ensure it complies with relevant standards and is suitable for publishing.
• Attend meetings and collaborate with staff on web development projects.
• Utilize approved third-party services (e.g., EventBrite, etc.) to support the distribution of NIMH information.
• Ensure integrity and availability of NIMH web pages. Routinely run scans for site performance and broken links. Work with team to resolve issues.
• Understand Section 508 requirements as they pertain to digital information and evaluate NIMH websites for compliance with those requirements and standards. This may involve using third-party monitoring tools. Suggest remediation steps for non-compliant materials.
• Maintain the NIMH YouTube Channel; upload videos; create 508-compliant captions.
• Work products and documents related to supporting NIMH researchers and other staff in maintaining the NIMH internet and intranet websites and OSPPC SharePoint site using appropriate technologies and methods, and posting scientific documents and other material on the NIMH websites. - Ad-Hoc.
• Work products and documents related to managing NIMH webmaster requests, triaging requests to team members and customer support and reviewing and approving materials for publishing to production. - Ad-Hoc.
• Work products and documents related to processing incoming project requests, and performing duties assigned by the project manager. - Ad-Hoc.
• Work products and documents related to converting documents to HTML and PDF files, converting and publishing scientific content in various formats, and distributing scientific and non-scientific documents. - Ad-Hoc.
• Work products and documents related to updating web content; ensuring that NIMH websites comply with Section 508 standards; checking web pages for accessibility issues and suggesting steps for remediation. - Ad-Hoc.
• Work products and documents related to maintaining the NIMH YouTube Channel, uploading videos, and creating 508-compliant captions. - Ad-Hoc.
• Work products and documents related to checking NIMH websites for broken links, performance issues, and suggesting fixes. - Ad-Hoc.
• Work products and documents related to NIMH web development. - Ad-Hoc.
• Work products and documents related to generating website analytics reports. - Ad- Hoc

Basic Qualifications:

• Bachelor's degree in Information Technology, Computer Sciences, Computer and Information Systems, or related discipline with three (3) years of related experience; or Bachelor's degree in unrelated field and five (5) years of related experience.
• Skilled in HTML, CSS, and Javascript.
• Knowledge of HTML, CSS, mobile and desktop web browsers.
• Demonstrated ability to effectively organize, prioritize, and execute multiple tasks in a deadline-driven environment.

Minimum Qualifications:

• Experience using Drupal 7/8/9 preferred.
• Ability to code HTML.
• Ability to multi-task and pay close attention to detail.
• Ability to solve problems as they arise and show strong attention to detail.
• Excellent analytical, organizational and time management skills.
• Strong communication skills, both oral and written.
• Strong interpersonal skills and experience in customer support or customer service.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
GAP Solutions provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job us at recruiting@gapsi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.
GAP Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
This position is contingent upon contract award.