Service Coordinator

Luby Equipment is a family-owned company that has been in business for over 45 years and is one of the leading providers of Heavy Equipment, Service, Rentals and Parts in the industry. The company has grown to three divisions, construction, power generation, and oilfield division located in Missouri, Illinois, Arkansas, and West Virginia. Our company mission that has led to our continued growth and success for more than four decades is: Equipment is Our Product and Service is Our Business. Are you ready to join our growing team?

Summary: Service Coordinator will support the branch’s service technicians, focus on maximizing productivity, ensure customer satisfaction, and guarantee all work orders are processed efficiently and correctly. This role will work closely with other branch personnel to ensure a seamless customer experience resulting in consistent growth along all lines of business.

Responsibilities:

• Help coordinate the activities of the technicians throughout the day to maximize productivity.
• Assist customers with service requests, estimates, repair status, and approvals.
• Prepare and process work order documentation in an accurate and timely matter.
• Optimizing the customer service experience by advising them on the course of action in repairs, before, during, and after the work is completed.
• Proactively advise customers of upcoming parts and service needs.
• Maximize the customer and dealership warranty reimbursement claims by collaborating with the warranty administrator and service technicians.
• Be the point person on the business system for all branch service personnel.
• Coordinate all offsite service training including food and travel arrangements.
• Facilitate software installation and upgrades for iPhones and iPads for all service personnel.
• Monitor and schedule all onsite training activities.
• Promote a culture of safety and discipline through leadership, personal compliance, accountability, and communication.

Requirements:

• Three years’ experience in service administration and customer service including a background in transaction coordination.
• Knowledge of construction equipment.
• Capabilities in the use of standard desktop applications such as Microsoft Office general knowledge of dealer business systems.
• Excellent written and oral communication skills.
• Strong work ethic and team first mentality.
• Valid driver’s license with acceptable driving record.
• High school degree; Associate degree or above preferred.