Position : Homeownership Program Specialist

Department : Homeownership and Neighborhood Programs

Reports to : Program Evaluation and Data Manager

Status : Non-exempt

Level : B

Compensation : $18.75-$22.50 hourly pay depending on experience.

Full benefits package : medical, dental, vision and alternative care coverage; vacation and sick leave; holidays; flexible spending accounts;

and matching retirement plan. More details below

About Us :

At Habitat for Humanity Portland Region, we believe that everyone deserves a stable and affordable place to call home. Founded in 1981, we have built and repaired homes in partnership with over 3,000 people across the Portland region.

Habitat for Humanity Portland Region is an independent affiliate of Habitat for Humanity International, a global home-building movement and top private home builder in the country.

We are intentional about building a healthy and thriving organizational culture and envision a community of staff, partners, volunteers, and donors who are deeply committed to equitable and anti-racist practices in every facet of our organization.

We engage in continual learning and seek ways to operationalize equitable practices. Our Equity Statement and Cultural Compact are living, breathing documents that we continually work toward.

Habitat for Humanity Portland Region operates out of two offices (Hillsboro and NE Portland), three brick and mortar stores (Beaverton, Gresham, and Portland), one warehouse (NE Portland), and construction sites in east and west Portland, Beaverton, Hillsboro, King City, Gresham, and Lake Oswego.

Please visit our website and social media pages to learn more.

Note to Candidates :

We are committed to building a diverse and inclusive organization and we are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background.

We recognize that requirements for educational and experience minimums create unnecessary barriers for under-served populations in pursuing employment opportunities in which they may be successful.

In considering this alongside our Equity practices, we have removed educational and experience minimum requirements in order to focus on candidates’ abilities to excel based on the responsibilities of the position.

We strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications described.

Position Overview :

The Homeownership Program Specialist will work with department staff in an administrative and support role. The position will serve as the main point of contact for inquiries into the department, directing folks to the correct person based on their needs.

Administrative support will be provided in several areas including data entry, organization, and communication to homebuyers / homeowners, home repair applicants, and clients.

This position will also support the planning and coordination of a number of department events and classes, including homeowner celebrations.

Responsibilities :

Data Entry and Program Evaluation (45% of time)

• Support data collection initiatives by entering and cleaning program data
• Maintain and update HomeKeeper database with home sale information, historical data, event attendance, participant data, and in progress applications for the home ownership Update HomeKeeper database as applicants to homeownership and home repair programs are accepted, denied or withdrawn from program
• Track attendance at homeowner educational classes through HomeKeeper
• Enter project and program participant data from Home Repair program projects into the HomeKeeper database
• Support the tracking of metrics and collating of program evaluation data
• Support the development of reports for inter and intra-departmental reporting and learning

Program Support (40% of time)

• Process applications to Habitat programs, including assisting with document collection and financial review of applicants to the Homeownership and Home Repair programs
• Facilitate mass mailings to applicants during application rounds including updates on application status
• Scan and file mortgage documents after home closings
• Support program staff with administrative tasks, including attendance tracking, and contacting program participants and applicants.
• Assist with mass mailings to Habitat homeowners including property tax bills in October, annually
• Answer phone calls and field questions about Habitat’s programs and application processes
• Support planning and coordination of department events and classes, both virtual and in-person, including scheduling interpreters, reserving rooms, managing check-in, recordings, and follow-up as needed.

Other Duties (15% of time)

• Create and sustain strong working partnerships with other members of the team and contribute to Habitat’s culture of teamwork and collaboration.
• Other duties as assigned by Program Evaluation and Data Manager.

Required Knowledge, Skills, and Experience :

• One year of experience working with people of low / moderate incomes from diverse backgrounds in a social service or housing organization.
• Commitment to serving families and individuals with low-incomes and advancing the critical call for affordable homeownership.
• Strong analytical, organizational, and planning skills and the ability to think strategically.
• Excel at prioritizing and managing various projects and deadlines; attention to detail a must.
• Comfortable working in a collaborative environment, as part of a team as well as independently.
• Excellent written and oral communication skills, effective with diverse audiences.
• Highly proficient in Microsoft Office programs.
• Ability to work in a fast-paced, open, team-oriented, business casual office.
• Able to work nights and weekends as necessary.

Any combination of education, certification, paid work experience, unpaid / volunteer experience, and life experience will be considered to meet the following :

• Verbal fluency in Vietnamese, Burmese, Spanish, Arabic, Russian, Amharic, or other language.
• Working with Salesforce or similar CRMs.
• Knowledge of local area social services and community resources.

Work Environment and Physical Demands

OFFICE / HYBRID

• Human-paced, open, team-oriented, business casual office
• This position may be eligible for remote / hybrid work based on responsibilities, performance, and access to essential work-related resources.
• The employee will routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
• This is largely a sedentary role with some filing work, which requires the ability to lift files, open filing cabinets, bend, and stand on a stool as necessary
• This position may have occasional local travel typically to other Habitat locations

Schedule

• 40 hours a week, Office Hours M-F 8 : 30am-4 : 30pm
• Occasional weeknight / weekend work as necessary for events

Starting Wage Expectations :

Minimum $18.75 to wage range midpoint of $22.50. Placement will generally not exceed the midpoint based on qualifications, experience, and internal equity.

The full wage range is $18.75 to $26.25.

Benefits :

We offer a comprehensive benefits package that includes :

• Health insurance (medical, vision, alternative care, prescription)
• Health reimbursement arrangement (HRA)
• Dental insurance
• Generous paid time off
• 3% matching 403(b) retirement plan
• Flexible spending accounts
• Life insurance
• Employee assistance program
• And more!

Last updated : 2024-05-21