We are seeking a dedicated and customer-focused Customer Care Associate to join our team. The ideal candidate will have excellent communication skills and a passion for helping customers. As a Customer Care Associate, you will be the first point of contact for our customers, providing outstanding service and support.

Responsibilities:
- Handle incoming customer inquiries via phone, email, and chat
- Provide accurate and timely information to customers regarding products, services, and promotions
- Up sell products and services to maximize sales opportunities
- Conduct outbound calls to follow up with customers or resolve any outstanding issues
- Analyse customer needs and recommend appropriate solutions
- Resolve customer complaints in a professional and efficient manner
- Collaborate with other team members to ensure customer satisfaction

Requirements:
- Excellent communication and interpersonal skills
- Strong problem-solving skills with the ability to analyse situations and provide effective solutions
- Ability to multitask and prioritise tasks in a fast-paced environment
- Positive attitude and a passion for helping customers.

If you are passionate about delivering exceptional customer service and thrive in a team-oriented environment, we would love to hear from you.

Job Type: Full-time

Pay: From $39,865.00 per year

Benefits:

• 401(k)
• On-the-job training
• Paid time off
• Parental leave

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Ability to Commute:

• Raleigh, NC 27601 (Preferred)

Work Location: In person