Description

Starting at $26 hourly 

Position Overview: The Senior Service Technician is responsible for remote service calls for our customers. He/she will trouble shoot, repair, and meet customers’ needs and expectations to repair existing systems.

Primary Essential Job Duties:

• Remotely work with customers to answer and resolve service calls
• Schedule and work with sub-contractors out of state to service customer systems
• Become a subject matter expert on specific gear or a manufacturer line of equipment
• Mentor new service technicians
• Test and troubleshoot installed systems for defects
• Train customers on currently installed projects
• Make basic programming changes on Crestron, Extron, Biamp, QSC, and others
• Perform system software and firmware updates as needed
• Configure AV equipment and control systems as needed, including but not limited to (AMX/Crestron/Extron); DSPs, matrix mixers and switchers; videoconferencing codecs and endpoints (Cisco/Polycom)
• Maintain information including but not limited to documentation, invoices, service summaries, job hours
• Regular and predictable attendance as scheduled
• Keeping all company equipment in good shape including vehicle assigned
• Work cooperatively with others.

This is not meant to be an exhaustive list. There will be other duties as assigned.

Target Vales

• Customer Service – Our customers are why we are here
• Integrity – We are honest, respectful, and accountable in all we do
• Attitude - We are hard-working, team-oriented, positive, and fun
• Teamwork – We trust each other
• Performance – We expect excellence from ourselves and others
• Excellence – Our reputation is built on our quality

Qualifications

Required Skills and Abilities:

• Excellent communication skills, both verbal and written
• Basic understanding of data network devices/networking
• Advanced Crestron troubleshooting skills
• Working level of knowledge on Cisco VTC systems and WebEx
• Ability to troubleshoot from drawings
• High level of computer skills
• Ability to work without direction
• Talent to take initiative
• Travel not expected to exceed 30%
• Critical thinking with the forethought of the job

Education and Experience

• Valid driver’s license with appropriate driving record

Physical Requirements:

• Ability to sit for long periods of time
• Ability to work on a computer for long periods of time
• Ability to use hand and power tools in a safe and efficient manner
• Ability to bend, squat and kneel
• Ability to lift up to 50 lbs
• Ability to climb ladders
• Ability to pass drug screen and background check