Position Summary:

The Technical Specialist will demonstrate the following capabilities:

• Manage physical security system support to meet service level agreements
• Analyze physical security system performance and recommend improvements
• Resolve complex system issues for physical security systems and networks
• Provide Tier 3 support to the system administration team
• Programming and integrating an entire system at the global level
• Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
• Communicate with customers, manufacturers, vendors and system administrators
• Train system users and other system support personnel
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Perform preventive maintenance actions including system back-ups, error log reviews, database size and integrity checks
• Organize and prepare detailed documentation of system performance, including service request records and analysis
• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
• Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
• Perform and manage PITCO's.
• Perform final programming of systems
• Provide on site system support post deployment
• Read and interpret engineering drawings
• Understand SOP and SOW documentation
• Ensure test lab equipment is maintained
• Assisting with annual performance evaluations
• Ensure availability of remote Pitco and remote access
• Interface with engineering team to ensure design efficiency
• Interface with internal and external customers
• Provide advanced level database support
• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
• Delegating tasks and providing support to level I and II Electronics Technical Specialists
• Using 60% or 90% designs to develop and build out PITCO
• Read blue prints, schematics and statements of work (SOW).
• Ensuring PITCO build outs adhere to statements of work (SOW).
• Coordinate with field personnel and/or engineering team to discuss any potential installation issues
• Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
• Document support calls in the internal support systems (IMMS); ensuring all tickets are addressed and closed.
• Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed circuit television systems).
• Perform all duties with minimal direct supervision

Candidate/Position Requirements:

• Active Security Clearance of TS/SCI w/ Polygraph REQUIRED
• Requires 12 or more years of experience with installation, troubleshooting and/or testing of electronic security systems
  • 12 years of experience with a High School Diploma
  • 10-12 years of experience with an Associate's
  • 7-9 years of experience with a Bachelors
• Requires reliable attendance at customer site during work hours required by customer

Desired Qualifications:

• Vendor certifications for electronic systems
• Hirsch, BOSCH, Aiphone, Commend equipment knowledge
• Analog and Digital Video equipment knowledge and experience
• CAD experience on building typical and installation packets for field use
• Ability to write SOP's for MATOC (ESS Install) projects
• Ideally has system administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.