• Scheduling of work for Technicians in 50 US states and territories
• Phone and email interaction with customers in 50 US States and territories to coordinate work schedules
• Coordinate and monitor Preventative maintenance schedules and ensure completed on time.
• Review and Triage Service tickets and assign to proper technicians.
• RMA processing
• Data entry into Maintenance management tools for Survey documentation
• Verify work order details and information from technicians for accuracy
• Spare parts ordering
• Coordination of Materials to sites
• Talk technicians through CMMS tool operations

• Minimum two years of experience in a support role with experience performing help desk support functions with a combination of phone and desktop support
• Education: high school diploma or equivalent.
• Applicants selected will be subject to a government security investigation and may meet eligibility requirements, including U.S. Citizenship, for access to classified information
• Knowledge of or experience with electronic security systems
• Ability to sit behind a desk for long periods of time
• Ability to multi-task
• Ability to work flexible shifts including nights, weekends and on call
• Ability to work from home when necessary
• Must be able to use a telephone calling system
• Maintain professionalism with employees and customers
• Valid drivers license
• Pass background check and fingerprints

• Microsoft suite experience
• Detail oriented
• Multi-tasker
• Computerized Maintenance Management System experience a plus

Abilities

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.