Title: Customer Service Representative

Reports to: AVP of Business Development

Status: Part Time Employment – 15 Hours Per Week – 9:00 a.m. - 12 p.m., M-F, In Office

Salary/Bonus Structure: $20.00 Per Hour

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ANSWERS™ Pet Food is a family-owned company known as the innovator of the raw pet food industry. More than thirteen years ago, ANSWERS™ introduced the art of fermentation as a food safety step to the raw pet food category and completely took the space by storm. Knowing the unacceptable practices of large pet food operations and the low-quality foods on the market, we knew it was time for a change!

The ANSWERS™ Pet Food Team dedicates every day to doing what’s right in pursuit of healthy food, animals and land. With an unwavering commitment to securing the future of raw pet food, we endeavor to craft the safest and healthiest food, build community through education and live by standards that inspire others to do better and feel better. We want to be a pet food company that will improve all aspects of pets’ lives, and we hope you will join us!

A Day in the Life at ANSWERS™ - Must Have Knowledge, Skills and Abilities:

• Must be self-motivated to work independently as well as in a team setting.

• Must be willing to report to our Leesport, PA office Monday through Friday.

• Excellent written and verbal communication skills.

• Must be empathetic and have a friendly demeanor.

• Ability to communicate with customers and retailers through email and social media platforms.

• Ability to answer questions and concerns with science-based, numerical data and information.

• Ability to educate customers on transition into raw feeding, proper use of our products and the advantages of feeding Answers’ meals and treats.

• Ability and confidence to appropriately respond to comments and direct messages on social media platforms.

• Become well-versed in the science and ideology behind our products and share that with our pet-loving community.

• Ability to generate new ideas on how to best serve customers.

• Must communicate with manager on customer service issues on a weekly basis.

• Must be passionate about pets and motivated to be an advocate for the raw pet food category.

• Positively impact the image of the company.

Onboarding Process:

• Hired candidates will receive detailed training on the raw category and ANSWERS™ entire product line – focusing on features and benefits.

Education & Experience Qualifications:

• 3 years of professional experience in related fields.

Lystn, LLC is committed to providing a non-discriminatory equal employment opportunity environment to all applicants and employees. I have read and understand the assigned job duties. I attest at this time I can perform the essential job duties with or without reasonable accommodation.

Job Type: Part-time

Pay: $20.00 per hour

Expected hours: 15 per week

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person