Receptionist

Part Time | (4 pm - 8 pm week days and 8 am - 2 pm or 2 pm - 8 pm on weekends)

Lutheran Social Services of Central Ohio is currently seeking a Receptionist for Kensington Place in Columbus, Ohio. Kensington Place offers beautiful, comfortable and secure Senior Living options including Independent Living, Assisted Living and Memory Care.

The ideal candidate will share Our Mission: Creating a better world by serving people in need.

What will I do as a Receptionist with Lutheran Social Services:

• Maintains the Concierge Desk at all times and ensures that it is covered at all times.
• Receive incoming calls, responding to callers in a professional and helpful manner, and refer calls to appropriate staff as necessary.
• Greets all visitors to and residents of Kensington Place in a cheerful, polite and helpful manner. Ensures guests sign the Guest Register, and route them to the appropriate residents and staff.
• Take resident requests for maintenance, housekeeping, security items. Initiate work orders and notify the appropriate staff of the problem on a timely basis.
• Receive rental payments from the residents, deposit them in the proper receptacle, and provide duplicate statements for residents when lost. Collects fees for other ad hoc services provided such as faxing/photocopying or purchases in the cafe.
• Provides general administrative support including sorting incoming mail to the Management Office and preparing outgoing mail; making photocopies and facsimiles for residents.
• Assists residents with scheduling transportation, activities, and excursions and manages, monitors and communicates regarding notification of resident's extended absences.
• Check on residents by phone who did not attend their evening or morning meal; notifies the Resident Services Manager, Resident Director, Office Manager or any other member of management any inability to make contact with absent residents.
• Notify residents of deliveries.
• Make reservations for the Guest Suite(s) and complete appropriate paperwork.
• Initiate emergency procedures when the fire alarm and emergency call system are activated.
• Perform clerical services at the Reception Desk as required.
• Perform any other duties as assigned by the Office Manager.

Requirements for a Receptionist with Lutheran Social Services:

• High school education or GED.
• Previous experience in a receptionist capacity (preferred).
• Prior experience with seniors is a plus.
• Demonstrated excellence in customer service.
• Excellent interpersonal skills both written and verbal with the ability to deal with tact, diplomacy in sensitive situations.
• Effective computer skills with experience in Microsoft Office products.

As one of the largest non-for-profits in Central Ohio, we value our employees. Our excellence is based upon team members dedicated to a fulfilling career and committed to the service of others.

Benefits with Lutheran Social Services:

• Health insurance with 4-plan options!
• Tuition Reimbursement Program
• 403(b) retirement plan with employer matched savings
• Dental and Vision insurance
• Medical and Childcare Flexible Spending (FSA)
• Health Savings Account
• PTO and 12 Paid Holidays
• Opportunity to make a positive impact on individuals & the community.

About Lutheran Social Services:

We put our Mission of Service into action. Every day LSS serves thousands of people in 27 Ohio counties by addressing the four core societal issues of food, shelter, safety, and healing. LSS offers Food Pantries, housing and supportive services through homeless shelters, domestic violence services, senior living and health care, affordable housing communities, and other services that uplift families and strengthen communities.

Lutheran Social Services of Central Ohio is committed to being an equal opportunity employer.