Responsibilities:

1. Employee Relations:

• Serve as a primary point of contact for employees, managers, and HR teams regarding employee relations matters.
• Implement employee relations strategies and initiatives to maintain a positive work environment and enhance employee engagement.
• Provide guidance and support to managers and employees on a wide range of employee relations matters, including performance management, conflict resolution, and disciplinary actions.
• Conduct investigations into employee complaints, grievances, or conflicts, and recommend appropriate resolutions in line with company policies and legal requirements.
• Collaborate with State Managers and other stakeholders to proactively identify and address potential employee relations issues.

1. Policies and Procedures:

• Update HR policies, procedures, and guidelines related to employee relations and performance management.
• Ensure compliance with relevant employment laws, regulations, and best practices in all employee relations and learning & development activities.
• Stay abreast of industry trends and best practices in employee relations and learning and development to continuously enhance programs and initiatives.

1. HR Administration:

• Collaborate with external vendors, consultants, and subject matter experts to leverage external expertise and resources when needed.
• Experience with HRIS or Talent Administration platform.

Skills and abilities

• Active Listening: Paying full attention to what employees are saying, showing empathy, and responding appropriately.
• Sound Judgment: Understanding all aspects of a given situation to provide the best result, backed by proper documentation and procedure.
• Clarity: Clearly articulating ideas, instructions, and expectations to avoid confusion or misunderstanding.
• Feedback Delivery: Providing constructive feedback in a respectful and timely manner, focusing on behaviors rather than personal attributes.
• Conflict Resolution: Mediating conflicts and disputes among employees diplomatically and impartially.
• Empathy: Understanding and acknowledging the feelings and perspectives of employees, especially during challenging situations.
• Nonverbal Communication: Being mindful of body language, facial expressions, and tone of voice to convey sincerity and approachability.
• Openness: Encouraging open dialogue and creating an environment where employees feel comfortable expressing their opinions and concerns.
• Cultural Sensitivity: Respecting cultural differences and adapting communication practices accordingly in a diverse workforce.
• Conflict Prevention: Proactively addressing potential conflicts by fostering a culture of trust, collaboration, and mutual respect.
• Respect: Treating employees with respect and dignity, regardless of their position or background.
• Demonstrated ability to build relationships and collaborate effectively with stakeholders at all levels of the organization.
• Knowledge of employment laws, regulations, and best practices related to employee relations.
• Ability to handle sensitive and confidential information with professionalism and integrity.

Qualifications:

• Bachelor’s degree in human resources, organizational psychology, or a related field (master’s degree preferred).
• Minimum of 3 years combined experience in employee relations or related field.
• Professional certifications such as PHR, SPHR, SHRM-CP, or SHRM-SCP are a plus.