About Longroad Energy

Longroad Energy is a Boston, MA headquartered renewable energy developer focused on the development, ownership, and operation/asset management of wind and solar energy projects throughout North America. Founded in 2016, Longroad owns 1.6 GW of wind and solar projects across the United States in addition to operating and managing a total of 3.5 GW of wind and solar projects on behalf of Longroad and third parties. Our vision is to create lasting value for our shareholders, communities, and employees by responsibly developing, owning and operating renewable energy projects. We have assembled a world-class team with a passion for renewable energy innovation and a commitment to developing renewable projects throughout the US.

Job Purpose

Reporting to the IT Manager, the Help Desk Technician will apply his/her skills to support the daily computing needs of the Longroad staff. You will engage with end-users via phone, chat, and e-mail and perform problem determination remotely as well as at the user’s Boston office workstations.

You will have the opportunity to expand your IT knowledge by participating in various projects and working with different areas of the organization to prepare you for your next career step at Longroad.

You will be part of a team that nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares in success, rewards excellence, and takes pride in being part of making a positive change to the future of our planet

Responsibilities

• Install, configure, and troubleshoot computer systems and applications including desktops, laptops, operating systems, desktop software, and enterprise applications
• New hire setup which includes but is not limited to: application training, phone provisioning, account creation, and new hire IT orientation
• Support end users by resolving incidents and helping to establish and sustain SLA. This includes but not limited to: Windows 10, Office 365 software suite, Slack, Teams, Cisco AnyConnect VPN, Adobe Acrobat, system patches, anti-virus, file and print sharing, WIFI, LAN/WAN troubleshooting, password resets, etc
• Collaborate with team members to resolve complex issues
• Set up, manage, and troubleshoot common area systems such as the conference rooms
• Manage and perform regular maintenance on all workstations
• Perform routine audits of systems and software
• Manage and maintain a complete inventory of IT assets
• Track new orders and coordinate delivery and receiving of IT assets
• Add, remove, or update user account information

Minimum Qualifications

• Two years minimum experience working in IT or tech industry
• IT training in a recognized program, and/or an Associate’s degree in computer-tech field
• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Patient, friendly demeanor with a great aptitude for listening
• Strong verbal and written communication skill
• Commitment to providing exceptional customer service
• Hybrid on-site with three days in office per week

Desired/Preferred Qualifications

• Passion for problem-solving and customer service
• Tech savvy, with experience working in a tech-related field
• Ability to diagnose and resolve a variety of technical issues
• Team-oriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems

Characteristics Necessary for Success

• Staying humble and never being afraid to ask questions
• Personal accountability and Integrity
• Ability to make informed decisions in a quick and nimble fashion
• Comfortable with a work environment that is fast paced and changes quickly

Benefits of Working at Longroad Energy We are dedicated to providing our employees with the support and resources they need to stay healthy, secure their future, and be successful in their careers. Benefits at Longroad include the opportunity for merit-based salary increases, incentive plan participation, eligibility for our 401(k) plan and matching, and comprehensive medical, dental, vision, life, and disability insurance. Our robust time-off policy includes accrual of 18 vacation days in your first year, paid holidays, and paid volunteer time. We offer paid parental leave to help support employees as they transition into parenthood. Learn more about our employee benefits.

Diversity, Equity & Inclusion Diversity, equity, and inclusion matter - at Longroad, in our industry, in our communities, and in society at large. We embrace our responsibility to build and promote a diverse, equitable, and inclusive working experience and drive change where we live and operate. We work to actively promote and celebrate diversity, equity, and inclusion. We foster a supportive space that empowers everyone at Longroad to learn about, discuss and ask questions related to embracing and honoring identity. We collaborate with our community, colleagues, and industry in the ongoing pursuit of evolving and growing an inclusive and diverse environment. Learn more about our DEI commitment.

Longroad Energy Values At Longroad, we SHINE. We aim to be the most trusted renewable energy company on the long road to a green future. We are an experienced team of problem solvers and promise-keepers who develop sustainable solutions that meet today’s challenges and make a lasting impact on people and our planet. Learn more about our SHINE values.

Longroad Energy is proud to be an Equal Opportunity Employer (“EOE”). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, disability, veteran status, citizenship, or any other legally protected status. Longroad Energy prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodations are made for disabled employees.

Longroad Energy is firmly committed to ensuring equal employment opportunities in all employment practices and personnel actions, including advertising, recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, rates of pay, and other forms of compensation.