112 Front Office Agent Jobs in Atlanta, GA
Loews Hotels & Co is Hiring a Front Office Agent Near Atlanta, GA
Job Specific
- Ensures ease of guest check-in by inputting wholesale, group and VIP reservations thoroughly and accurately by timeliness in confirmation response (24 hour turnaround-Wholesale/3 hour turnaround-VIP)
- Ensures appropriate billing information is placed on necessary reservations to ensure the ease of guest check-in and check-out
- Maintains a 90% call service level on all calls incoming through the switchboard
- Reserves complimentary certificate and team member reservations
- Assists group guests as they call for information or changes
- Maintains updated confirmation of reservations on designated e-commerce accounts.
- Completes the sale and delivery of Loews Orlando gift certificates
- Completes reports as assigned.
- Troubleshoots any reservation challenges that may arise until a resolution is found
- Maintains a prompt response on all Preferred Desk Voicemail, email and fax.
- Maintains accurate and organized group, wholesale and VIP files.
- Maintains accurate reference information for the reservations staff (ie: non-allotment wholesale availability calendar)
- Maintains a neat and organized reservations office
- Maintains reservations office supply pars
- Maintains positive and strong relationships with wholesalers, groups, and any additional means of business contacts that are encountered
- Maintains an open line of communication with hotel reservations office, revenue management and CRO.
- Process and file credit card authorizations
- Completes daily cancellation, deposit required, virtual suite, and OTA reports
- Maintains an average shop score of 80% or higher
- Maintains an average available phone time of 80% or higher
- Other duties as assigned
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with hotel uniform and grooming standard
Job Summary
Full Time
$27k-35k (estimate)
04/23/2024
05/11/2024
loews-hotels.com
New York, NY
<25
Related Companies
The following is the career advancement route for Front Office Agent positions, which can be used as a reference in future career path planning. As a Front Office Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Agent. You can explore the career advancement for a Front Office Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Office Agent job description and responsibilities
The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift.
03/20/2022: Greenville, MS
Handling and distributing guest mail and messages are customarily the responsibility of the front desk agent.
04/26/2022: San Francisco, CA
They provide information about the hotel, available rooms, rates and amenities.
02/25/2022: New Haven, CT
A Front Desk Agent provides an epic level of service for Hotel's guests and owners.
04/01/2022: Springfield, OR
Respond to clients’ complaints in a timely and professional manner.
04/27/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Agent jobs
A great front desk agent should be smiling 100% of the time.
05/04/2022: Lorain, OH
Maintain and update knowledge on all resort facilities, packages and special events within premises.
03/28/2022: Baltimore, MD
Assisting guests with disabilities.
04/24/2022: Dothan, AL
Operate switchboard and assisting with inquiries.
04/05/2022: Saint Louis, MO
The optimal front desk person must also be an excellent multitasker.
04/28/2022: New London, CT
Step 3: View the best colleges and universities for Front Office Agent.
