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Description
Primary Responsibilities:
Note: Other duties as assigned by supervisor or management
Relationships:
Internal: Hotel Employees: To receive information regarding guest needs or complaints
External: Hotel guests: To provide customer service
Valet Service: To provide customer service
Transportation Companies: For guest transportation, Lost Bags, Distressed Passengers
Local Businesses: To provide information for guest and develop relationships
Requirements
Join the team at AC Hotel by Marriott Seattle Bellevue/Downtown!!!
Qualifications:
Education/Experience: High School diploma or equivalent and two years experience in Guest Services in medium to large sized hotel or similar industry, to include supervisory experience. Special consideration will be given to those who exhibit exemplary performance.
Certification and/or License Requirement: Alcohol awareness certification.
Skills and qualities:
Working Conditions:
Physical/Cognitive Activities:
This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
The major responsibility in this position is to manage the functional areas of guest services, therefore a significant portion of the workday is spent moving about, speaking and listening, usually while standing up.
The vast majority of time is spent moving about while communicating with staff or guests. Close supervision and interaction with staff and guests is essential in this position to ensure guest satisfaction. A significant portion of time is spent using the hotel’s computer system for reservations, scheduling or other guest related services.
Lifting or carrying approximately 50 lbs. can occur at times, but not often.
A small portion of time is spent sitting down and some of this time is spent completing departmental paper work, such as schedule or occupancy reports.
Reading and writing abilities are used often in reviewing and compiling departmental records or guest registration and reservation information.
Since the employee in this position oversees several subordinates, a vast amount of time is spent utilizing problem solving, reasoning, motivating and training abilities.
Mathematical skills such as profit/loss concepts, percentages and variances are used often.
Organizational Structure:
Reports to: Guest Service Manager, General Manager, Front Office Manager
Subordinates: Guest Service Representatives, Night Audit, PBX, Bell Staff, Van/Shuttle Drivers
Job title also known as: Front Office Supervisor, Assistant Guest Service Manager, Assistant Front Office Manager, Assistant Front Desk Manager
Full Time
Accommodations
$40k-56k (estimate)
03/28/2023
06/18/2024
lodgingdynamics.com
PROVO, UT
50 - 100
1992
Private
TIM PAGETE
$10M - $50M
Accommodations
Lodging Dynamics operates a chain of hotels offering accommodation and amenities for business and leisure travellers.
The job skills required for Front Desk Supervisor include Front Office, Guest Service, Customer Service, Scheduling, Leadership, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
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Career tips from people on Front Desk Supervisor jobs
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