Job Duties include:

• Instruct front desk agents, operators and bell staff in all aspects of work. Observe performance and encourage improvement.
• Manage front desk operations by completing a daily checklist, determining room rate and availability, assist front desk staff and other departments with questions or requests.
• Resolve customer complaints by conducting research of the situation and resolving the issue to the guests' satisfaction. Authorize allowance when appropriate.
• Prepare and conduct daily pre-shift meetings, communicate effectively with all hotel staff and provide information in order to best serve guests and employees.
• Make recommendations for training related issues and standard operating procedures.
• May act as the Manager on Duty, and be required to respond in emergency situations

Qualifications Include:

• Previous hotel front desk experience (2 years)
• Excellent organization, communication, problem resolution, and team work skills
• Strong computer skills, including Microsoft Office and Outlook
• Previous OnQ PMS experience preferred, but not required
• The ability to work a flexible schedule, including evenings, weekends and holidays

Benefits include:

• Health, dental and vision insurance
• Paid time off - vacation, sick and holiday
• Free parking and employee meals
• 401 (k)
• Hilton Employee Travel program

Wig Properties, LLC - Bell2 is an Equal Opportunity Employer. M/V/F/D

Apply online at www.wigproperties.com/careers or in person at 300 112th Ave SE, Bellevue, WA 98004