Description

The lloyd Customer Experience Associate, is a role within the lloyd products inc organization that is responsible for ensuring the highest- quality customer interactions through proactive updates and quick, thorough resolution of customer-related issues. The sole goal of the Customer Experience Associate is to delight customers, no matter the situation, by providing detailed and thorough follow-through, as you are the first and last impression of the company.

The ideal lloyd Customer Experience Associate is a quick thinker, who understands that the service experience is what separates a great company from an average one. Detailed and diligent, you’re a hard worker who enjoys being a customer advocate who is not afraid to go the extra mile with a “no task is too small” attitude.

“We are the music makers, and we are the dreamers of dreams.” Willy Wonka

Key Objectives

• To ensure the highest quality customer experience at every lloyd taco factory and truckstop.
• To successfully manage the day-to-day customer service inquiries through all support channels.
• To assist in the implementation of initiatives designed to enhance the customer experience.

Functional Responsibilities:

• Promptly answer inbound customer experience calls, emails, and social media inquiries.
• Assist customers with catering and online orders via email and or phone.
• Master our internal web-based tools in order to efficiently and effectively support customers and maintain customer relationships.
• Provide assistance, detailed information, and or quick issue resolution to customers within set service SLA times.
• Assist operations management with implementing experience-related changes and optimizations based on customer feedback.
• Report on customer experience issues, resolutions, and thoughts on improvements for the future.
• Complete Amazon order packaging and shipping
• Execute on customer service and marketing related initiatives as assigned by management

This is a fantastic opportunity to make your mark on a locally known and grown operation where the sky's the limit. If this opportunity excites you- we want to talk!

Requirements

Qualified candidates should have at least 2 years of consecutive work-related experience in Customer Service or Marketing with strong knowledge and passion for customer service, food, and community. A 4-year undergraduate degree in Marketing or a related field is a plus, but not required. Prior working experience with Google Reviews, Yelp and Social Media are also a plus! Ability to work well under pressure, and comfortability speaking on the phone will help the candidate be successful in this role. The Customer Experience Associate will work amongst the Marketing department to represent lloyd at various community-related events as necessary.

Hours for this role are Monday through Friday, 9am until 5pm. 

$16-$17 per hour based on experience

This role is primarily customer service, with a small portion of your time going towards marketing efforts & assisting the team using your creative input

Perks of Working with lloyd Products, Inc:

• Free lloyd every day (when you’re working!)
• Medical, Dental, and Vision Benefits
• Maternity/Paternity Leave
• 401K, including Company contributions
• Employee discounts
• Company-provided lloyd swag (to wear at work but also to look cool).
• Employee Assistance Program
• A fun and employee-oriented Company culture, including bi-annual staff appreciation events and parties, with prize-giveaways, employee recognition awards, and more!
• REAL Career Growth Opportunities!

As a member of the lloyd fam you will....

• Serve as an ambassador of the lloyd brand.
• Embrace and live our Core Values.
• Ensure each customer receives a Five-Star experience.

At lloyd, we offer real career opportunities in hospitality beyond your wildest dreams. Founded in 2010, lloyd has been providing the good people of Buffalo fun and fresh food experience like no other for over 10 years- and we extend this commitment of excellence to our hard-working staff as well. A still young and burgeoning restaurant brand, at lloyd, you aren’t a number, you’re a valued member of our team. That means you get to grow WITH us as we expand operations, and along with this expand opportunities for professional advancement for our valued team members through new locations, roles, and ideas. We want to help you realize your hospitality career dreams!