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JCPenney
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Customer Experience Manager
Tesla
Tesla Buffalo, NY
$92k-136k (estimate)
Full Time | Retail 2 Months Ago
Save

Tesla is Hiring a Customer Experience Manager Near Buffalo, NY

Tesla participates in the E-Verify Program
What to Expect
Our Customer Experience Managers are seasoned retail leaders with natural charisma. In this role, you will collaborate with the Store Leader to recruit, train, develop, and manage a dynamic store team, contributing to Tesla's mission of accelerating the world's transition to sustainable energy. Your responsibilities include guiding your team through training, coaching, and motivating, while also analyzing sales performance. Identifying local market events to enhance Tesla's brand exposure and foster new owners is a key aspect of the role.
Success is measured by achieving cumulative store sales targets, driving optimal team performance, and maintaining smooth store operations. To excel at Tesla, you must be energetic, highly organized, and deeply committed to sustainable energy. While individual contributions are valued, teamwork is crucial for achieving the highest level of success. Recognition is reserved for those who empower their team, contributing to collective success.
What You’ll Do
  • Collaborate with the Store Manager to align on business needs and strategies, while demonstrating sales leadership through active floor presence and role modeling (70% of the time)
  • Ensure all employees deliver a top-tier customer experience, proactively addressing and resolving any concerns related to vehicle quality and preparation
  • Recruit, train, and develop management and staff, maintaining prompt position fulfillment, providing ongoing performance evaluation, and ensuring adherence to Tesla's policies and procedures
  • Uphold brand standards through facility maintenance, showroom presentation, and cost control, while ensuring compliance with Tesla’s dress code and grooming guidelines
What You’ll Bring
  • Bachelor’s Degree, 2 years applicable experience, proven track record to meet or exceed goals, or equivalent
  • Self-starting entrepreneur with exceptional management skills, great attention to detail, and ability to prioritize multiple projects while adhering to business-critical deadlines
  • Excellent written and verbal communication skills with a dedicated and ethical approach to sales and sales operations
  • Ability to develop collaborative relationships and act as a well-respected, trusted partner
  • Ability to work evenings and weekends in a retail environment, ability to relocate as needed
  • Valid driver’s license in country of employment and ability to obtain appropriate state licensing, where applicable
  • Notary license is preferred. Should notary support be required of this role, Tesla will provide assistance with obtaining a license
Compensation and Benefits
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • LGBTQ care concierge services
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program
Expected Compensation
  • Supervisor Store - $57,800 - $86,700/annual salary
  • Associate Mgr Store 2 - $64,600 - $96,900/annual salary
  • Store Leader - $80,325 - $120,488/annual salary
cash and stock awards benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Retail

SALARY

$92k-136k (estimate)

POST DATE

03/23/2024

EXPIRATION DATE

07/20/2024

WEBSITE

tesla.com

HEADQUARTERS

BRENTWOOD, TN

SIZE

>50,000

FOUNDED

2003

TYPE

Private

CEO

SOURABH BIYANI

REVENUE

$10B - $50B

INDUSTRY

Retail

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The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Experience Manager job description and responsibilities

Begins with understanding each customer and their specific need.

01/05/2022: Muskegon, MI

Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.

02/23/2022: Lima, OH

They supervise the customer experience and service teams, direct and monitor their activities and train their members.

01/19/2022: Pensacola, FL

They're also responsible for leading both the customer service and the customer experience teams.

02/21/2022: Charleston, SC

Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.

02/11/2022: Roanoke, VA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Experience Manager jobs

They work alongside upper management to promote retention of customers and overall positive experience with the brand.

12/23/2021: Idaho Falls, ID

Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.

01/20/2022: Passaic, NJ

Measure and analyse customer feedback.

02/11/2022: Bradenton, FL

Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.

12/21/2021: Alexandria, LA

Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.

03/03/2022: Newark, NJ

Step 3: View the best colleges and universities for Customer Experience Manager.

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