Overview. As a Customer Success Manager (CSM) you will be accountable for managing the customer experience and satisfaction of Services delivery to client accounts, within a defined area of the customer base, and you will be accountable for the overall service relationship. You will promote the continuous improvement of productivity, service quality and customer satisfaction by focusing on improving resilience and customer service through invent...
Overview. As a Client Security Principal (CSP), you will be responsible for ePlus’ regional security business, working in concert with the regional vice president (RVP) and services leadership. This position is critical to the company’s security success and is the primary catalyst for achieving our growth objectives within the assigned territory. Responsibilities. CORPORATE VALUES. Respectful communication and cooperation. We prioritize respectf...
Overview. This role is 100% onsite in Herndon, VA, Monday - Friday, 8am - 5pm. As a Technician III, you will provide Desktop, Laptop, Monitor, and Printer Break/Fix support and remediation during normal business hours. You may also provide server and network storage support, as needed. Responsibilities. Job Responsibilities. Perform imaging services of desktops and laptops via SCCM and/or Symantec Ghost. Perform kitting services consisting of com...
Overview. As a Business Development Associate, you will manage high-level business development. renewals and growth of Managed Services sales in an assigned existing customer base as well as new Annuity Services opportunities as assigned by the Senior Director of Services Business Development. You will serve as an overlay resource within an assigned territory, driving awareness, training, pipeline development and sales in both a sell-to and sell-...
Overview. As a Service Desk Analyst I, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution. Responsibilities. Job Responsibilities. Provide excellent customer service to our customers, at all times. Respond to custom...
