Develops and updates training materials and processes which meet both the organization’s requirements and employee’s needs and maintains inventory.

Researches trainers, programs and new techniques based on identified educational needs of in-house and remote staff.

Schedules programs and seminars (from contract preparation, arranging travel itineraries, coordinating course materials and tracking attendance) and prepares certificates.

Develops, facilitates and documents e-learning/webinars and creates instructional design materials.

Maintains calendar; Facilitates and schedules presenters for new hire orientation.

Provides technical support to Salesforce end-users via troubleshooting, hands-on training and labs. Collaborates with Salesforce administrator to ensure the system remains updated and functional to meet the needs of all departments.

Acts as system administrator for learning management system (LMS).