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Job Summary
In this role, you will provide troubleshooting assistance and support related to specific software and peripherals of the Caesar Vision POS product and on-demand food delivery service used by corporate and franchisee stores around the world.
You will be responsible for logging inquiries and responding to basic queries, running diagnostic tests, isolating problems, determining solutions and / or resolving simple issues.
When possible, you will implement the solution, guide the caller to how to implement the solution and resolve customer service issues, however, you will be expected to escalate more complex problems to more experienced staff and / or a Supervisor or Manager.
You will be part of a team of Help Desk professionals supporting software solutions and third party delivery service to stores.
Key Responsibilities :
If unable to solve the issue, refer issue to more experienced staff.
Where You’ll Work :
Last updated : 2024-05-10
Full Time
Restaurants & Catering Services
$53k-66k (estimate)
05/11/2024
08/08/2024
chicagocaesars.com
SASKATOON, SASKATCHEWAN
200 - 500
2012
$10M - $50M
Restaurants & Catering Services
The job skills required for Help desk support include Troubleshooting, Help Desk, Customer Service, Problem Solving, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk support positions, which can be used as a reference in future career path planning. As a Help desk support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk support. You can explore the career advancement for a Help desk support below and select your interested title to get hiring information.