Company Description

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services.

Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always". If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions.

We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.

Job Description

Link Solutions is seeking a Desktop Support Lead to join our team at Fort Stewart, GA.

• Must be a US Citizen 
• Non-remote (relocation incentive available)

The Desktop Support Lead will be responsible for providing Information Technology (IT) mission support for our government client onsite. As the Lead of our customer services desktop support team, you will provide Information Technology services to the Network Enterprise Center (NEC). The Lead will oversee our team in providing engineering patches, release, configuration, and change input for government system upgrades and ongoing engineering efforts. 

Responsibilities:

• Provide technical guidance for directing and monitoring information systems operations.
• Work with government customers to identify needs or opportunities for improvement.
• Plan and implement large-scale projects with no impact on daily operations.
• Provide oversight for a variety of tasks and activities that are broad in nature and are concerned with technical support, cyber security, and IT operations.
• Provide desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors.
• Report significant outages and/or customer issues to appropriate Government management personnel.
• Provide technical support, system administration support, imaging, and lifecycle support.
• Respond to and resolve help desk tickets.
• Install and support Government-furnished software and hardware.
• Service tickets for installation and replacement of printer toner cartridges and fuser kits.
• Provide IAVA/STIG compliance for all supported laptops and desktops and printers.
• Analyze network failures.
• Analyze new hardware performance and issues.
• Install network Multi-Function Printers (MFP).
• Provide written evaluations, procedures, checklists, and instructions for CIO approval.
• Provide technical advice and IT Acquisition planning support.
• Transfer of user data.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Qualifications

• US Citizen
• Active T3 security clearance (will sponsor the right candidate).
• IAT Level II Certification (CompTIA Security CE equivalent or higher).
• Five (5 ) years of relevant experience leading service desk and desktop support teams.
• Seven (7 ) years of experience performing service desk support duties in a large, complex classified/unclassified network environment.
• Computing environment certification in VMware (VCP-DCV), Cisco (CCNP-DC), or similar technology within 6 months of hire.
• Knowledge of devices in scope; laptops, desktops, tablets, printing, and scanning devices.

Preferred:

• Active T3 security clearance.
• BA/BS degree in Engineering, Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
• ITIL certification or HDI equivalent.
• Microsoft Certified Desktop Support Technician Certification or equivalent.
• Able to multitask, prioritize, and manage time efficiently
• Accurate and precise attention to detail.
• Strong written and verbal communication skills.
• Excellent analytical, quantitative, and organizational skills.
• Good interpersonal skills and communication with all levels of management.

Additional Information

This opportunity is contingent upon successful award and contract negotiation which is currently in process.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.