The Business Systems Analyst will be a vital resource for our Store Operations, Marketing, and Data Analytics Teams. The BA will support and ensure the successful completion of analytical, building, testing, and deployment tasks of various IT and Business Improvement Projects. Experience in Shop Management/Point of Sale, ERP Systems, and Design to Build process is mandatory.

Key Responsibilities 1)Business Relationship Management, Demand Management and Project Management Office (PMO):

• Work with key business customers to define project scope and identify and prioritize requirements.
• Work with PMO to facilitate demand prioritization and other PMO-related processes.
• Help the Business define reporting and system process requirements. Own and develop a relationship with the business and external partners, working with them to optimize and enhance our systems and integrations.

2) Business champion (a bridge between IT and the Business) for the assigned Business Unit

• Report on familiar sources of technical issues or questions and make recommendations to the business.
• Constantly look for ways to improve monitoring, discover issues and deliver better value to the organization.

3) IT Governance/ Change Control and Quality Assurance:

• Perform or coordinate quality assurance testing for all assigned work.
• Communicate key insights and findings (QA issues/ Bugs) to the project team. Prepare QA documentation and present changes to the Change Control Board.

4) ERP and Master Data Management Analysis.

• Process Definition, Solution Design, Configuration, and Data Mining.
• Facilitate the design, implementation and communication of customer-focused solutions.
• Conduct Process Mapping.
• Define configuration specifications and business analysis documentation.
• Interpret data, analyze results using statistical techniques, and provide ongoing reports.
• Filter and “clean” data by reviewing key performance indicators to locate and correct master data problems. Assist with developing and implementing data collection systems, analytics, and other strategies that optimize statistical efficiency and quality.

Qualifications

Education: University degree required, degree in IT, mathematics, computer science or information management preferred. Project management professional certification preferred.

Experience: 3 years in IT field, 3 years of proven working experience as data analyst or business analyst and experience in business, quality assurance, engineering or manufacturing required. 5 years in IT with technical expertise in data models, database design, data mining and segmentation techniques; and 5 years as a Business Analyst with strong knowledge of and experience with reporting packages (Business Objects etc.), databases (SQL, etc.), and programming languages (C#, XML, JavaScript, or ETL frameworks) preferred.

Job Specific Skills: Excellent verbal and written communication skills, strong analytical and problem-solving skills, ability to evolve with a rapidly changing environment and anticipate changes in technology and knowledge of current and emerging technologies required. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy; adept at queries, report writing, and presenting findings; and proven experience in eliciting requirements and testing preferred.

Working Conditions

This position will report to the Franchise Support Center in lower South Charlotte 5 days/week.

• Some travel will be required (~10%)
• Manual dexterity is required to use a desktop computer and peripherals. Position is more significant than 90% in the office.