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GRACO FIELD SERVICE ELECTRONIC TECHNICIAN
LINE X Charlotte, NC
$80k-103k (estimate)
Full Time | Wholesale 2 Months Ago
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LINE X is Hiring a GRACO FIELD SERVICE ELECTRONIC TECHNICIAN Near Charlotte, NC

The LINE-X Technical Support Manager is responsible for ensuring quick and accessible support to all franchise network partners. Technical Support Managers will advise on every step of LINE-X bed liner (polyurethane/polyurea coating) application, including surface preparation, application techniques, coating correction & repair and coating removal. This role will also be responsible for installing, repairing and guiding Franchises through troubleshooting for the Graco Reactor plural component proportioner machines and spray guns (Fusion ProConnect, Fusion AP & Probler 2, etc) utilized in the application of bed liners. Technical Support Managers must have strong communication & customer services skills and the ability to build relationships virtually and in-person.

Key Responsibilities include:

Support Franchise Network with guidance from Senior Technical Manager

  • Provides in-center on-site installation of new Graco spray machines (Fusion ProConnect, Fusion AP & Probler 2, etc)
  • Conduct on-site training for new Franchise owners & other stakeholders on every step of the bed liner application process.
  • Coach personnel on proper surface preparation techniques, application requirements
  • Provide technical training on new processes, equipment, and chemical applications

Onsite equipment operations and maintenance with guidance from Senior Technical Manager

  • Equipment Maintenance Repair
  • Equipment Installs and Training
  • Emergency equipment repairs

Instruct, recommend, and demonstrate proper substrate preparation.

  • Make recommendations to equipment needs at franchise locations.
  • Review failed coatings and review with Senior Technical Manager

Respond to inquiries from the Technical Hotline from on/off hours when necessary.

Support Regional Manager with technical assistance onsite.

  • Communicate with Team members to ensure consistence information is being disseminated to the masses.
  • Stay current on the latest LINE-X programs being deployed in the field, as well as Safety Equipment and OSHA standards.

Qualifications

  • Education: degree or certification in relevant field required
  • Experience: Customer experience required, 1- years service work requiring technical knowledge/process in relevant field preferred, use of ferrous/non-ferrous coating thickness guage
  • Job Skills: adept interpersonal/communication skills, ability to disseminate technical information clearly and ability to retain full scope of technical information required; proven ability to streamline processes & improve efficiency preferred.

Working Conditions

The following working conditions are present or expected on a daily basis:

  • Travel may be required
  • Infrequent exposure to industrial manufacturing, automotive vehicles, weather elements, and chemicals.
  • Personal protective equipment must be always worn during spray operations. Manual dexterity required to use desktop computer and peripherals

Benefits

  • Compensation: $65,000-$75,000 dependent upon experience and other factors
  • Full time employees are eligible for group health insurance, vision, dental and optional insurance coverage.
  • 401K with company matching
  • 2 weeks of paid vacation annually, 10 paid holidays annually

Job Summary

JOB TYPE

Full Time

INDUSTRY

Wholesale

SALARY

$80k-103k (estimate)

POST DATE

03/12/2024

EXPIRATION DATE

06/08/2024

WEBSITE

linex.com

HEADQUARTERS

HUNTSVILLE, AL

SIZE

1,000 - 3,000

FOUNDED

2000

TYPE

Private

CEO

JIM SCOTT

REVENUE

$10M - $50M

INDUSTRY

Wholesale

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About LINE X

LINE-X is a provider of spray-on protective coatings for commercial, industrial, agricultural, military and custom applications.

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