SUMMARY OF RESPONSIBILITIES:

The Resource Navigator is responsible for providing front desk/reception office support as an integral part of a busy outpatient program. This position requires attention to detail in scheduling appointments for multiple clinicians, triaging telephone calls, checking clients in and out, managing co-payments and assuring accurate end of day reconciliation of cash.

MINIMUM QUALIFICATIONS:

This position requires a High School diploma or GED. Front desk experience in a behavioral health or medical setting is preferred. The successful candidate will have:

• Experience verifying and entering eligibility insurances eligibility
• Experience collecting, managing, and reconciling client fees
• Ability to answer multi line phone system
• Ability to work independently and take responsibility for position duties
• Proficient ability to use software programs such as Word and Excel.
• Knowledge of Credible or other electronic health record is a plus 

 ESSENTIAL DUTIES/RESPONSIBILITES:

• Assures completion of client Intake Packet
• Routinely and effectively obtain information and update client records as needed
• Accurately manages and reconciles client co-pays (including cash and credit cards) according to agency procedures
• Answers incoming calls in a professional and courteous manner; transferring calls as appropriate
• Engage in person and by phone in a professional, courteous manner
• Assist clients with requests
• Relay messages accurately and timely
• Schedule client appointments; complete reminder phone calls
• Verify client insurance eligibility and update in the Avatar system as required
• Collects, manages, and reconciles client fees as needed
• Computer Literacy
• Completes all training requirements in a timely manner 
• Completes all other duties and special projects as assigned

Adheres to the Lightshare Mission and Pillars:

Compassion (show empathy and genuine care for the well-being of our colleagues, the people we serve and our community)

Acceptance (create an environment where everyone feels valued and included and foster creativity through the richness of our differences)

Respect (treat every individual with dignity, courtesy and consideration, value the opinions and contributions of others)

Empowerment (take ownership of your work, seek growth opportunities to reach your full potential and actively contribute to our success)

Stewardship (responsibly manage the resources and assets entrusted to us).

CORE COMPETENCIES 

Demonstrates Dependability:

• Arrives to work on time according to Lightshare Behavioral Wellness & Recovery policies. 

• Uses leave time according to Lightshare Behavioral Wellness & Recovery policies. 

• Completes documentation/paperwork and projects within deadlines. 

Demonstrates Flexibility & Initiative:

• Assumes additional responsibilities and a willingness to assist colleagues. 

• Works different shifts when necessary. 

• Recommends program changes and improvements. 

Demonstrates Teamwork:

• Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and community professionals. 

• Attends and participates in required staff meetings and agency-wide committees. 

• Receptive to direction and feedback from supervisor 

Demonstrates Professionalism: 

• Conducts self in a professional manner with colleagues, peers, and persons served. 

• Recognizes the rights of persons served; and will protect persons served privacy at all times by following Lightshare Behavioral Wellness & Recovery, State, and Federal mandated privacy procedures and regulations.

• Adheres to Lightshare Behavioral Wellness & Recovery Code of Ethics at all times. 

• Complies with all agency policies and procedures, laws, and regulations under which Lightshare operates.